FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I charge a flat-rate fee for a given job, opposed to an hourly rate. By doing so the customer is aware of the cost upfront and not blindsided by an unexpected bill. Often due to all the variables which can cause the same type symptom, I charge a consultation fee that includes an in depth diagnosis and the proper procedure to go about correcting it. Through the initial consultation, often a customer gains enough knowledge and know - how to enable them to do the repair themselves. Bad for business I am told, but great for the educated customer. In the event, the customer wants me to move forward. The consultation fee is deducted from the final quote.
- What is your typical process for working with a new customer?
The first thing I do is communicate with the customer, so I understand what they are asking, and make sure they understand exactly what I am doing along with why it needs to be done. There are instances where I spend more time educating the customer of the problem than I do fixing it. I truly believe an educated customer is the best customer.
- What education and/or training do you have that relates to your work?
I carry an MCSE and A* cert. Field wise I stay current on all the latest developments through publications and experience. I am a power user and a gamer. We "live" on the edge of the latest and greatest. Aside from the certifications, as a gamer and high end user, I have gained a vast knowledge that is not included among the courses, of what software and hardware are the worst and the best, what is hype and what is not.