It’s free with no obligation to hire
Hired 81 times
3 years in business
(Eastern Time Zone)
8:00 a.m. to 7:00 p.m.
Cash, Check, Credit card, Paypal, Venmo
Top Pro status
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Paul was extremely helpful, able to address my Mac questions quickly and accurately. Very professional. I would highly recommend.Jan 29, 2017Verified
He was thorough. He listened to my problems with my computer and directly addressed them. His manner was pleasant and professional and I learned so much in the time he was here.Mar 18, 2017Verified
Great guyDec 30, 2017Verified
very professional , knowledgeable and personable.Oct 23, 2017Verified
came on time, pleasant, friendly, knowledgableSep 4, 2016Verified
- What should the customer know about your pricing (e.g., discounts, fees)?I charge an hourly rate for training and small projects. For larger or ongoing projects, a contract will be provided. Data recovery service is a flat $99 fee, but only chargeable if I can recover all or a significant portion of your data. I also offer a 10% discount for: -- Senior citizens (age 55+) -- Veterans -- Veteran families -- Students -- Charitable organizations
- What is your typical process for working with a new customer?Each customer is different, but generally, after the initial contact, I speak with the client on the phone to assess their needs. After we have discussed the issue, I will set up a service visit (on-site or via Citrix's GoToMeeting) to resolve the problem. If additional issues arise during the appointment, I will schedule another appointment for resolution. Every client receives follow-up documentation.
- What education and/or training do you have that relates to your work?I have over 20 years of experience providing high-level, professional, computer hardware & software support and training courses to US and international clients. I also earned a Bachelor of Science degree in Elementary Education from Millersville University, in Millersville, Pennsylvania.