- What should the customer know about your pricing (e.g., discounts, fees)?
Free Estimates on New Equipment. Only $85 Diagnostic Fee for repair estimates. HERO's Save Year Around with our Hero Discount! 10% Off on all Repairs and $500 off new equipment for Seniors, Military, Police, Firefighters and Teachers! We Also have financing options available through our partners at Wells Fargo, & Finance of America!
- What is your typical process for working with a new customer?
Whether you call us or schedule online, our team will get in touch with you and confirm a service window that works best for you. Our Technicians will provide you a 30 min courtesy call prior to arrival at your home.
- What education and/or training do you have that relates to your work?
Our team takes advantage of regular training offered by our great partners at Trane as well HVAC parts suppliers. These trainings keep our team up to date on Energy Rebates that are available as well as the newest products and technology in the HVAC industry.