FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing reflects professional design, quality equipment, licensed installation, and long-term support. Every project is custom, so costs vary based on scope, products, and complexity. We provide clear, upfront proposals with no surprise fees. While we may offer options at different investment levels, we focus on value, performance, and reliability rather than cutting corners to be the lowest price.
- What is your typical process for working with a new customer?
We begin with a consultation to understand your space, goals, and how you want to use your system. From there, we design a solution tailored specifically to your home and lifestyle. Once approved, we schedule installation, coordinate logistics, and complete the work with clean craftsmanship and clear communication. After installation, we test, calibrate, and walk you through the system to ensure everything is intuitive and working as intended.
- What education and/or training do you have that relates to your work?
Our team is professionally trained in residential audio-video, networking, home automation, and control systems. We stay current through ongoing manufacturer training, industry education, and real-world project experience. This allows us to design and install systems that perform reliably and are serviceable for years to come.