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This pro has verified their business license with Thumbtack.
Heater problems
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About
Because we genuinely care about our customers, Hawthorne Plumbing, Heating & Cooling offers same-day and emergency services for all your plumbing and HVAC maintenance and repair.
All jobs completed by our trained and professional technicians are backed by a 100% workmanship guarantee. Same-day service is offered throughout Southern Highland, Las Vegas, Henderson, North Las Vegas, the Lakes, Summerland, and beyond. In Northern Nevada, same-day services are offered in Reno and Sparks and surrounding cities.
We offer free in-home replacement estimates.
We also offer FREE 3rd party senior check service, that way you can make sure that your loved ones are doing well no matter where you are.
From routine air conditioner maintenance and emergency heating system repairs to everything in between, Hawthorne Plumbing Heating and Cooling is your #1 choice for plumbing, heating and cooling service in Reno and Las Vegas.
Overview
Current Top Pro
Hired 12 times
Serves Reno, NV
Background checked
License verified
23 employees
23 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, and PayPal.
Customers rated this pro highly for work quality, responsiveness, and professionalism.
Very good 4.6
104 reviews
5
84%
4
2%
3
4%
2
4%
1
6%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Vanessa M.
Sep 15, 2026
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Hired on Thumbtack
Jesse was incredibly thorough with clearing the clog in our shower/tub drain. We had a few other minor plumbing issues and he was able to solve it all. Appreciate the commitment to service. Will call Hawthorne plumbing for any and all plumbing services in the future!
Plumbing Drain Repair
Nichole R.
May 11, 2026
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Hired on Thumbtack
I had Anthony from Hawthorne Plumbing install new faucets in my RV. He was punctual and completed the job quickly, very professional and friendly. He was available to get the job done the next day too!
Details: No, I do not need to replace a sink • As recommended by professional • 2 sinks • 2 faucets • House
Sink or Faucet Installation or Replacement
diana C.
Mar 26, 2024
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From Google
I want to give Ken Scarlett a shout out for his work ethic and for going above and beyond!! He fixed some plumbing issues that should have been taken care by another company. He fixed the issue and even pointed out the fact that my waterheater was not installed correctly and could cause issues!! Thank you Ken for caring and being a professional!! Highly recommend this company and Ken S!!!
Hawthorne Plumbing, Heating & Cooling's reply
Thank you for sharing your experience with us, Diana! We are thrilled to hear that Ken Scarlett provided exceptional service, going above and beyond to fix your plumbing issues and even identifying the water heater installation problem. We appreciate your recommendation and are proud to have Ken on our team!
Michael L.
Oct 19, 2022
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From Google
Great employees and services provided contacted for an appointment got my problem diagnosed and got emergency water service done on the weekend and after discussion on options and financing went with some of the better options that fit my budget. Final work for water system and tankless waterheater done during the week and very happy with installation and water quality.Thank you for completing both installs in one day . Highly recommended and high fives to your employees William and Carlos and team!
Hawthorne Plumbing, Heating & Cooling's reply
Thank you so much for your kind words, Michael. We really appreciate you taking the time out to share your experience with us.
Cheers,
HawthornePHC Team
Misha O.
Apr 30, 2024
•
From Google
Just had maintenance done on my waterheater. Anthony ( I hope I got his name right) was friendly professional and very informative.
Hawthorne Plumbing, Heating & Cooling's reply
Thank you for sharing your experience with us! We're delighted to hear that Anthony provided friendly, professional, and informative service during the maintenance of your water heater. We appreciate your kind words and your trust in our services.
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We believe in honest, straightforward pricing with no surprises. Before any work begins, we explain the issue and provide clear pricing so you can make an informed decision.
Our service calls include a professional diagnostic to accurately identify the problem. If you choose to move forward with the repair, that diagnostic fee is often applied toward the work.
We aim to provide fair, competitive pricing while using quality parts and professional workmanship so the job is done right the first time. From time to time we also offer seasonal specials or discounts for certain services.
Our goal is simple: transparent pricing, reliable work, and long-term customer relationships built on trust.
What is your typical process for working with a new customer?
When a new customer contacts us, we start by asking a few questions about the issue so we can understand what’s going on and schedule the right type of service visit.
During the appointment, we inspect and diagnose the problem, explain the cause, and go over the recommended solution with you. We make sure you understand the work before anything begins.
Once approved, we complete the repair or service using professional tools and quality parts. Before we leave, we test everything to make sure it’s working properly and answer any questions you may have.
What education and/or training do you have that relates to your work?
Hawthorne Plumbing, Heating & Cooling has been serving customers for over 23 years and comes from a family background of three generations in the plumbing trade.
Our technicians have been trained through professional union programs, including the Plumbers and Pipefitters Union Local 525 in Las Vegas and United Association (UA) Local 350 in Reno. This level of training emphasizes proper installation practices, safety, and high professional standards in both plumbing and HVAC work.
Our team also holds EPA HVAC certification and has completed manufacturer-specific training on modern heating and cooling equipment. Because plumbing and HVAC technology continues to evolve, we participate in ongoing training to stay current with new systems, tools, and best practices.
Our focus is providing dependable service, knowledgeable technicians, and solutions homeowners can trust.
