FAQs
- What education and/or training do you have that relates to your work?
We are certified cleaning service providers and are required to perform 16 continuing education hours per year to maintain our credentials. We are certified by the Cleaning Services Provider Association. Certification requirements are 42 credit hours in the classroom and 100 credit hours in the field, including mastery of the CSPA cleaning system and cross contamination training, as well as carpet cleaning and spot removal training.
- What advice would you give a customer looking to hire a provider in your area of work?
Picking a Professional cleaning company can be difficult: Follow these 5 steps 1.) Request references from the company. A reputable cleaning company should have available a list of satisfied clients or businesses that use their services. Also, make sure they are fully insured (minimum $2,000,000), bonded, perform background checks on their employees and carry workers comp and disability insurance. Additionally, they should have an ongoing training program to ensure consistent cleaning. 2.) Be cautious of any company contacting you over the phone or one that is canvassing your neighborhood, like some vacuum companies do. Also, be wary of any company that advertises a cleaning price by the room, as room sizes vary and charges should be based on the dirt scale(build up) or the total area cleaned. Some companies advertise the use of brand name cleaning products or chemicals; however, it should be noted that this does not necessarily suggest an affiliation with those companies or added credibility for the cleaning service. 3.) In order to determine the amount and type of cleaning services needed, have the cleaning company representative come to your home for a visual inspection. Do not accept quotes over the phone. He or she can check the dirt scale for excessively soiled areas that require additional attention. Obtain a written agreement for all work to be performed. 4.) Beware of pricing that is "too good to be true." Professionals should charge only for services that are authorized in writing before cleaning begins. Most cleaning is based on the total number of hours they clean or by the sum of the work required. Many firms have cleaning specials; however, pricing by the room or low prices quoted over the phone may have hidden restrictions or additional cost add-ons. A reliable firm will tell you the steps needed to clean your home or carpet and provide a written agreement before work begins. 5.) Interview the company asking these questions: How long has the company been in business or a part of its current community? 1.)The answer can speak volumes about its reputation and experience. What formal training is required for the companys management and cleaning technicians? 1.)A reputable company should require that employees receive training certification from recognized national companies or organizations and participate in continuing education programs. What are the basic services offered and what constitutes an extra charge? What are the prices for each? What type of cleaning method should be used? 1.)Discuss with the professional the best cleaning method for your home or carpet, as there are a variety of methods to suit different home or carpet types. From your friends at Advantage Cleaning Services.