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Hired 19 times
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Came over for an estimate, never got back to me with a price. Contacted him several times regarding the estimate and never heard back. Waited weeks, was a waste of my time.Dec 10, 2016VerifiedKW Building & Remodeling's reply
Unfortunately we were dealing with a family emergency and it was never our intent to waste anyone's time.
As a military family managing a rental property in New York while stationed in another state, it can be extremely stressful and inconvenient when things go wrong. Last winter (2015), we found that out first hand, when we had a pipe freeze while our tenants were on vacation. The resulting flooding and water damage required us to completely remodel our kitchen, upstairs bathroom, family room and basement. We turned to KW Building and Remodeling for the job and could not be more pleased with the result. Not only did they work with our insurance company for us, they managed the entire project from start to finish while we remained out of state. They stayed in constant communication with us and made us feel at ease as they restored the home we hope to one day retire to. Knowing what was happening every step of the way (including photo updates) was invaluable to us and we can't thank KW enough for their willingness to stay in touch at all times. The experience was positive for reasons far beyond the communication aspect, however. The work done by KW Building and Remodeling was top-notch and the sub-contractors they brought in for tile work were equally great. We have since recommended their company to several family members and friends and will continue to do so. For a stress-free, high-quality experience, you can't go wrong with KW Building and Remodeling. Thank you Karl for all you did for us!Feb 16, 2016Verified
Roof Installation or Replacement
Karl from KW was nothing but professional and extremely knowledgeable on all aspects of construction. Him and his crew replaced the roof on my house, put in a skylight and replaced a lot of plywood the work was done in one day with an immaculate cleanup like no one was here. I got 8 other estimates on this job and Karl was by far the most reasonable and not a thief. I would recommend h to anyone doing work on their house as he is coming back to remodel my bathroom....A+ in my book a man of honesty and integrity!!!!Jan 27, 2017Verified
Roof Installation or Replacement
I had a schedule appointment on December 11 at 3-4 pm with Karl, he showed up on time and was polite. My main interest was doing my roof, after spending two hours with him we decided to ask him to redo our bathroom as well as with the roof.He said give him a day to get back with a price. Here i sit on December 23 no response no price no nothing. Just two hours of wasting my time, i would never use this guyDec 23, 2017VerifiedKW Building & Remodeling's reply
I’m sorry you feel that way but I emailed you the estimate twice, a few days after we met and then again that night you called to tell me you hadn’t received it. Like you said we spent 2 hours together plus there is my drive time as well as my time putting together your estimate. I have young children and do not make it a habit of wasting anyone’s time because in the end it’s just wasting time I could be with them. Once again I’m sorry you feel this way but I’m sure it’s just a simple problem that has caused you from receiving the estimate.
The Project is not completed yet but kW building has done an unbelievable job so farDec 31, 2015Verified