FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and based on the type of service you need, whether it’s a repair, maintenance, or a full system installation. Estimates are always free, and we’re happy to explain your options before any work begins. We also offer competitive rates, seasonal specials, and will never sell you something you don’t need.
- What is your typical process for working with a new customer?
We start by asking about the issues you’re having or the system you’re looking to install. For repairs, we’ll run a full diagnostic to pinpoint the problem and walk you through the solution. For installations, we’ll assess your space, recommend the best unit for your needs and budget, and provide a clear, written estimate before moving forward.
- What education and/or training do you have that relates to your work?
We have years of hands-on HVAC experience and have worked on everything from small residential systems to large commercial units. Our team is EPA certified and trained on the latest heating and cooling technologies to make sure your system runs efficiently and safely.