FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Payment Terms: Thank you for choosing our services. Below are the payment terms for the support provided: Hourly Rate: $40 per hour Minimum Charge: 1 hour (even if support is less than 1 hour) Payment Method: Payment is required before service delivery Accepted Payment Methods: Credit card (via Thumbtack) Please note that the minimum charge of $40 applies to all support requests, regardless of the actual duration of service provided. By engaging our services, you agree to these payment terms. Failure to adhere to these terms may result in a delay in service delivery or cancellation of the support request. Payment Request Process: Payment is required before service delivery. Upon confirming your support request, we will send you a payment request via Thumbtack.
- What is your typical process for working with a new customer?
Terms of Service: Please review the following terms of service carefully before using our services: Scope of Service: We provide help desk support, remote computer repair, website support, WordPress support, automation (including Zapier integration), AI chatbot development, and small application script development in Python and JavaScript. Services are provided remotely via text message or phone communication channels. Payment Terms: Payment is required before service delivery. The hourly rate is $40 per hour, with a minimum charge of 1 hour for each support request. Service Delivery: We strive to provide timely and efficient support to our clients. However, service delivery times may vary depending on the complexity of the request and our availability. Customer Responsibilities: Customers are responsible for providing accurate information and access necessary for service delivery. Customers must adhere to our payment terms and ensure timely payment for services rendered. Limitation of Liability: While we make every effort to resolve issues effectively, we cannot guarantee the outcome of support services due to the inherent complexities of technology. We shall not be held liable for any damages arising from the use of our services, including but not limited to data loss, system malfunctions, or financial losses. Confidentiality: We respect the privacy of our clients and maintain strict confidentiality regarding all information shared during the course of service delivery. Modification of Terms: We reserve the right to modify these terms of service at any time. Any changes will be communicated to clients in advance.