FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer transparent, upfront pricing with no hidden fees. Rates may vary depending on the time of day (standard vs. emergency service), the complexity of the job, and the type of lock or hardware. We also provide special pricing for repeat customers and local businesses, and offer bundled discounts for multiple services.
- What is your typical process for working with a new customer?
We start by listening to your needs, asking a few quick questions about the situation (e.g., type of lock, location, urgency), and providing an estimated quote over the phone or text. Once approved, we dispatch a technician and keep you updated on arrival time. After the job, we offer clear documentation and recommendations if needed.
- What education and/or training do you have that relates to your work?
I’m a licensed locksmith in New York, with over 2 years of professional experience serving residential, commercial, and automotive clients. I’ve also received specialized training in high-security systems like Mul-T-Lock, smart locks, access control, and commercial hardware such as panic bars and door closers.