FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Stonebridge Security Systems, we believe in clear, honest pricing and delivering exceptional value. Our quotes are based on the scope of each project things like the number of devices, wiring complexity, building layout, and any custom configurations you need. We proudly offer a 20% discount to returning clients as a thank-you for your continued trust in our work. No hidden charges, no surprises just straightforward service from professionals who take pride in doing it right the first time. Your safety and satisfaction come first. Every project is treated with care, precision, and respect for your home or business.
- What is your typical process for working with a new customer?
When working with a new client, we follow a clear and reliable process to ensure a smooth and stress-free experience. It begins with a conversation to understand your exact security needs, whether it’s camera placement, wiring concerns, or smart system integration. We take time to listen, answer your questions, and address any concerns. Once we fully understand the scope of work, we provide a detailed, accurate quote based on your specific requirements. Our goal is to offer clear pricing up front to avoid any surprises later. After the quote is approved, we work with you to schedule the installation at a time that fits your schedule. Throughout the process, our team stays in close communication, keeping you informed and supported every step of the way.
- What education and/or training do you have that relates to your work?
At Stonebridge Security Systems, we take pride in having a highly skilled and qualified team. Our technicians undergo thorough training to ensure they have the expertise needed to handle every aspect of low-voltage installations with precision and care. With years of hands-on experience, our team has developed the practical knowledge to manage everything from camera wiring to full security system integrations. We stay current with the latest industry standards, technologies, and installation methods through ongoing education and field-based learning. When you choose Stonebridge, you can be confident that your system is being installed by professionals who are trained, certified, and committed to doing the job right.