FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We keep our customers in mind when configuring pricing. Our service fee is ALWAYS waived if the consult results in a new installation. A service call is $79.95 this includes up to 1 hour of our time and any quick fixes that can be handled during your appointment. Any necessary parts and labor will be discussed prior to billing so you know what you're getting into. Our new furnace installations start at $1,800. We offer interest free financing and are also a NYS HEAP vendor (government assistance on new heating equipment), so we have many payment options if you can't the bill right away
- What is your typical process for working with a new customer?
While speaking on the phone we gather as much information as possible to save you time and money on diagnostics. We provide free estimates and we'll keep you on file so we can let you know when it's time for your annual maintenance.
- What education and/or training do you have that relates to your work?
Our technicians have lengthy experience along with lots of training. Starting with vocational school, then moving onto more detailed certifications as well as manufacturer training which takes place multiple times per year. This way we stay up to date on all equipment. Our technicians are all EPA certified, OSHA certified as well as manufacturer certified.