Van Sant Construction
Introduction: Van Sant Construction is a 4th Generation Company. Van Sant's longevity and success are a direct result of our unwavering commitment to our founding principles: quality, value, and integrity. We enjoy collaborating with clients, craftsman, designers, and architects to bring your project to life on time and within your budget, all while providing an exceptional value. Thank you for considering Van Sant Construction.
I enjoy looking at my work after the completion knowing I did a great job
Overview
Hired 3 times
Background checked
Payment methods
This pro accepts payments via Cash and Credit card.
Featured Projects
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Reviews
4.0
2 reviews
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Matthew B.
Nov 26, 2016
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Hired on Thumbtack
Hired on Thumbtack
Very professional and prompt. Would definitely hire Van Sant Construction for all of our home improvement needs.
Electrical and Wiring Repair
Kathleen l.
Jan 22, 2017
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Hired on Thumbtack
Hired on Thumbtack
I contracted Van Sant Construction Company to remodel my kitchen, put in a new half bath off the kitchen, and make kitchen cupboards. He did a wonderful job making the cupboards; However I would NOT hire him again. He was at my home for 81 days, rather than the 6 weeks he said needed to complete the job. He gave a litany of excuses: "I have to wait to get my license back, My truck's transmission went up, my car has to get registered, my this, my that..." PLEASE this was a business agreement. I'm a paying customer.
His "Crew" consisted of only "one" female, when she actually came. No wonder the job took so long. This relationship affected his job performance. creating a roller coaster of delays, costing me time and money.
Additionally, half way through the bathroom job, he informed me that laying the floor wasn't included in the proposal, and I'd have to pay him additional money, The floor was only 3x6! What contractor doesn't include a floor???
Mr. Van Sant worked on rewiring my kitchen, removing knob and tube as necessary. When he was done with the wiring, my bedroom closet above the kitchen, and the front porch light no longer worked! The light he put in over my kitchen sink wouldn't shut off, it glowed even when the switch was in the off position.
He denied any culpability, so I had to hire an outside electrician to fix his mistakes. The electrician's opinion on the wiring, was "Do the math, if it worked before he touched it, and now doesn't, he had to do it."
I think the most frustration factor is Mr. Van Sant doesn't listen and talks over the customer. He NEVER accepts responsibility for his errors and won't fix them. The more I pressed Brett to fix these issues, the more condescending and non-committal he became.
My final rant: when remodeling the kitchen, he stripped my walls down to lath and plaster. He measured and built a recess for the refrigerator to slide into. He went with me to Lowe's to select the refrigerator. When the refrigerator finally arrived, he slid it into the space he created, BUT we could not open the frig's french doors without it hitting the wall, defacing both the new wall and refrigerator door. I had to pull the refrigerator out 12 inches to open the door! Unacceptable. He would not accept responsibility nor fix this situation either.
Van Sant Construction's reply
Hi Kathleen,
Please accept our sincerest thanks and gratitude for your recent kitchen and bathroom renovation project with us. It was truly a pleasure to serve you and I hope you enjoy your kitchen for many years to come. I take my customer's feedback seriously and act upon reasonable requests. I'll be sure to consider your input on my next job. Many construction project last longer than we like or can expect due to unforeseen circumstances or conditions, but I appreciate your feedback on how we can improve. Thank you again for hiring us.
Home Remodeling
Credentials
Background Check
Brett Van Sant