Gem Home Improvements & The Basement Doctor
About this pro
I don't know why it's often the case, but why is it way harder than it needs to be to get a contractor's attention out here on Long Island? I'm the prospective client, and I'm looking to give you money, but somehow they are the ones doing you a favor? Well after all these years I can finally say that I found an contractor that: - proactively calls you back - I heard back from Mitch within an hour - shows up on time - prices are detailed up front, and fair - did a great job - genuinely seems like a nice guy that get this - actually cares We had Mitch come over to install a chandelier, and install a new dryer - new outlet, vent, etc. Folks, I can be a bit of perfectionist - there was nothing imperfect about this job. You're probably reading this and wondering how someone could mess up any of the above, well I had another company install a ceiling fan a while back, feel free to look up that one star review to see how it went. I was not home when Mitch performed the services, so I only briefly saw the work when I came home and like I mentioned I was very satisfied. This past weekend I finally got around to doing laundry, and I noticed that Mitch had completely replaced the drain top in my old sink. This wasn't work that he told us he did, or charged us for. He saw the drain top wasn't up to par on the slop sink (it's so bad that "slop" is actually a compliment) and replaced it with a brand new one. These are the kind of people you want in your house doing your improvements. We are having Mitch back to the house within the next couple weeks to install a thermostat and some lighting. Although we only had electrical work done, we would not hesitate to have him work on other projects - you should not hesitate either. You will not be disappointed.Mar 1, 2016Verified
I needed my exterior storm door repaired. As getting a new door would have been cost-prohibitive, Mitch devised an affordable solution and now I don't have to worry about my front door flying off the hinges. I have several other projects I plan on completing in the near future and will definitely use GEM again.Feb 26, 2016Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Of course, the best way to estimate any project is from on-site. If youd like, we can schedule a meeting to discuss your goals and how we can work together on this project. Like I said in my profile, coffee is on me.
- What is your typical process for working with a new customer?The first step is always trust. The first thing I do when working with a new customer is I ask a very person question: "Dunkin'" or "Starbucks?" I buy them a coffee and sit down with them to discuss their goals and learn what's important to them.
- What education and/or training do you have that relates to your work?You don't need to graduate with honors from NYIT to get a job in this business, but I do have that. I started out in the white collar world, but In 1989, I traded in my suit and tie for the tool belt and the truck. I'm licensed and insured, and have been trusted for 25 years.