FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
- Transparent Pricing: Our estimates are based on the exact surface measurements and materials required - 8,875% NY state service tax fee - Payment Methods: We accept payments via Zelle, Venmo, PayPal, credit card, and cash. - Custom Quotes: Every project is unique, so we provide personalized quotes based on the scope, job type, and materials selected. - Free Estimate: We provide a free estimate based on the photos and measurements submitted - no commitment required.
- What is your typical process for working with a new customer?
1. Initial Consultation: We start with a detailed discussion to understand the space, goals, and specific project requirements. 2. Estimate Request: We ask the client to provide photos and measurements of the surfaces so we can calculate the exact material needed and provide an accurate estimate. 3. Proposal: We send a clear proposal outlining the scope of work, materials, timeline, and pricing. 4. Installation: Our team completes the installation with minimal disruption to the property, maintaining communication with the client throughout the process. 5. Quality Check and Final Walkthrough: After completion, we conduct a quality check and a final walkthrough to ensure everything looks exactly as expected. 6. Feedback and Follow-Up: We seek feedback to ensure the client is completely satisfied and document the results for their records.
- What education and/or training do you have that relates to your work?
- EPA Lead-Safe Certified Firm (NAT-F346770) - required for any work disturbing paint in pre-1978 buildings, which is most of NYC housing stock - 20+ years of combined trade experience across the crew