FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Key Locksmiths, we offer fair, transparent pricing with no hidden fees. We provide free upfront estimates and always explain costs before starting any work. Seniors, veterans, and repeat customers can enjoy special discounts. Emergency services may incur an additional fee, but we always prioritize value, honesty, and quality workmanship.
- What is your typical process for working with a new customer?
When a new customer contacts us, we respond quickly to understand the situation and offer the best solution. We ask a few questions to assess the issue, provide an estimate, and dispatch a technician promptly. Whether it’s a lockout, rekeying, or new lock installation, we keep you informed every step of the way and ensure the job is done right the first time.
- What education and/or training do you have that relates to your work?
Our technicians are highly trained and certified locksmiths, with decades of hands-on experience. We stay up to date with the latest lock technologies, smart home systems, and security standards through continuous training and certifications. As a business operating since the 1960s, our legacy speaks to our depth of knowledge and professional integrity.