- What should the customer know about your pricing (e.g., discounts, fees)?
I start out with fair and competitive pricing. I also have different packages for a client's budget. I can always add something they would like for their particular package but I do not subtract. I will do discounts for a particular time of the year, for example, the beginning of spring. I can also separate the package into smaller amounts so the client can pay in installments.
- What is your typical process for working with a new customer?
After a client shows interest in working with my company, I ask for full details on the portrait session or the event that they are wanting, along with an email. Then I will email them within 12 hours giving the package details and all that is included. I will leave my contact number in the email, so if they are interested in what I offer, they can give me a call. I like to speak with my potential clients over the phone, so I can get a better sense of who they are and for them to see if I am the right photographer to work with. If they are interested after the phone call I will send over the contract for them to look over and sign. They will have 48 hours to sign the contract. I put a time limit because another possible client may want the same time and I want to be respectful of the person who asked first. Also, some people may not want to use my services and they don't know how to turn me down so they just won't respond. They will then put down a nonrefundable deposit of $100. It will secure the date and time that they selected and from then we will speak as frequently as necessary so I can put together the best experience for my clients. Now if they are not interested or they need more time to think about it, they can just contact me at their leisure. I will not call, text, or email again to annoy them. I never liked when people did that to me, so I won't do that to my potential clients.
- What education and/or training do you have that relates to your work?
I have had a camera for 15 years and only did it as a hobby for myself, also would help out friends and family if they needed quality pictures for personal use or an event. I am self taught through trial and error and working with other seasoned photographers. I also worked at a summer camp for 6 summers and would take pictures of the kids in action and at special events. The camp is for ages 6 to 17, so I learned how to move quickly to get quality shots. Now I am expanding my photography journey by doing it as a full time business.