FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
It's actually simple, the hardest part is finding the customer's home. I use software that could create the required contracts and invoices right on a iPad. All we do is ask a few questions, take a few measurements and do our part on our device and have it ready for signature right on the device. We could email you the contract and invoice and even take a down payment if applicable on the spot. No need to leave your house, find a pen, book an appointment at an office and wait in a waiting room. As far as the products to be installed, the customers fell more confident with purchasing the products they want or what we recommend and have them shipped directly to their home. As the product arrives the customer gives us a call and we come and install it. You only pay our agreed upon hourly service rate. We also work with electronic distributors and we pass down our discounts to our customers. We may even be able to match your price on the equipment you want to buy.
- What is your typical process for working with a new customer?
We offer complimentary equipment and basic design consultations for every project. This includes a walkthrough (For large projects), suggested products and reviews for each electronic device required for the installation. All costs and labor is provided upfront so there are no hidden fees or surprises when they receive their bill.
- What education and/or training do you have that relates to your work?
You have to do this in this field! Custom Electronic Design and Installation Association or CEDIA, provides training workshops, seminars and brings all the latest developers and designers to a EXPO annually to share new products and services in our field. The key in this business is always stay current and knowledgeable on the newest trends and products out there. It would be embarrassing if a customer knows more about a new product than you do.