FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
💡 What should the customer know about our pricing? At Colonial Electric, we focus on transparent, straightforward pricing, so you always know exactly what to expect. Clear Estimates: We provide detailed, upfront pricing before any work begins. No confusion — just straightforward numbers so you can make confident decisions. $69 Service Charge: We charge a standard $69 service fee for dispatching a qualified technician to assess your electrical needs and provide professional recommendations. Complimentary Electrical Evaluation: As part of our commitment to safety and long-term peace of mind, we offer a complimentary electrical system evaluation during service visits to help identify potential issues before they become costly problems. Membership Benefits: We also offer a membership program that provides priority scheduling, exclusive discounts on services, and routine electrical safety check-ups — all designed to keep your home protected and running efficiently.
- What is your typical process for working with a new customer?
🔌 What is our typical process for working with a new customer? At Colonial Electric, we make the process easy, transparent, and tailored to your needs. Here’s what you can expect when you work with us: Initial Contact & Scheduling: We start by listening to your concerns and gathering some details about your project or electrical issue. We then schedule a convenient time to have one of our technicians come out. On-Site Assessment & Complimentary Evaluation: Our technician arrives on time, reviews your needs, and performs a complimentary electrical system evaluation to help identify not only the immediate issue but also any underlying concerns that could impact safety or reliability. Clear Options & Upfront Estimates: Based on our findings, we prepare three tailored options, giving you flexibility in how to address your electrical needs — whether that’s a simple repair, a comprehensive fix, or proactive improvements for future peace of mind. Each option is clearly explained with straightforward pricing so you can make the choice that’s best for your home or business. Professional Service: Once you decide, we complete the work efficiently and to the highest standards, treating your property with care and respect. Membership & Ongoing Support: We also offer a membership program that includes priority scheduling, exclusive pricing, and routine safety check-ups to keep your electrical system running safely year-round.