Xcent Travel

Top Pro

contact for price

Zip code

Services required

Age of travelers

Number of travelers

Responds in about 2 hours

Review Summary

Great 4.8

(173 reviews)

This pro is highly recommended for their exceptional customer service, professionalism, and ability to provide personalized travel options. Customers praise their quick response time, attentiveness, and extensive vacation destination knowledge. They appreciate the pro's flexibility and willingness to make adjustments when needed, as well as their ability to find accommodations within budget and provide excellent recommendations. However, some customers report poor communication or unresolved issues.

AI-generated summary of customer reviews

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Introduction

Your Personal Travel Concierge for✈️All-Inclusive🌊Hawaii🌸Europe🏰Destination Weddings🏝 +more! **Planning full packages, hotels, tours, destination weddings, and groups in The Caribbean, Hawaii, and International destinations. We cannot service domestic trips or air-only needs, and Airbnb or house rentals** At Xcent Travel, we understand that vacations are cherished opportunities to relax, recharge, and forge lasting connections. Allow us to elevate your travel experience with meticulously planned itineraries and personalized concierge service. Dreaming of a wedding in paradise? Our expertise extends to crafting unforgettable destination weddings, elopements, and honeymoon experiences, ensuring your special day unfolds seamlessly amidst stunning natural backdrops and unparalleled luxury. Embark on your next adventure with confidence, and let Xcent Travel be your trusted partner in creating memories that last a lifetime.

Overview

Current Top Pro

Hired 375 times

Serves Westbury, NY

Background checked

5 employees

6 years in business

Payment methods

This pro accepts payments via Credit card.

Social media

Facebook, Instagram

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2023

2022

2021

Featured Projects

101 photos

A Secrets Royal Destination Wedding in Punta Cana
Travel Agency Services

Specialties

Services required

, ,

Reviews

Great 4.8

173 reviews

93%

Read reviews that mention:

Bianca H.

2 weeks ago

Hired on Thumbtack

Kes recommending and booked our flight and hotel for our summer vacation to Puerto Rico. She messaged me and scheduled a call within 24 hours of me reaching out to her. Her swift response and attention to detail will keep us coming back to Zcent travel. Our resort had THE most beautiful view and was right on the beach. One of our best trips yet!

Details: Vacation • I'm flexible • 3 - 5 people • 31 - 50 years old • 11 - 20 years old • 5 years old or younger • Planning excursions • Booking travel • Booking accommodations • Destination has not yet been chosen • Air • Car • Train • Travel dates are not known yet • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Travel Agency Services

Nancy H.

Mar 30, 2024

Hired on Thumbtack

Kes was helpful in planning our future trip to Mexico. Kes was there every step of the way! She is so knowledgeable about specifics-where the best snorkeling resorts are , for example. She helped us find the perfect fit for us. Responsiveness is one of the benefits of working with Kes-and she got us a better deal than we could find for ourselves online. Overall, Kes is our new travel agent and I am thrilled to have found her.

Details: Vacation • 4 - 7 days • 2 people • 51 years old or older • Planning excursions • Booking travel • Booking accommodations • Destination has not yet been chosen • Air • Remotely (phone or internet)

Travel Agency Services

PJ M.

Mar 10, 2024

Hired on Thumbtack

Our experience with Kes surpassed all expectations, marking our first venture with a travel agent as nothing short of exceptional. Her commitment to customer satisfaction shone through her excellent customer service and responsiveness. Kes’s availability via text during our vacation, coupled with her thoughtful check-ins, ensured a worry-free experience, making sure everything met our expectations. One of the highlights was Kes securing us an exclusive room that we wouldn’t have had access to on our own, a testament to her dedication and expertise in crafting unforgettable travel experiences. What truly stood out was the incredible value Kes provided. Without any additional cost to us, she meticulously planned every aspect of our trip, handling all the logistics seamlessly and facilitating direct payments with hotels and airlines. This level of dedication and efficiency has made Kes our go-to for all future vacations to Hawaii and the Caribbean. Her exceptional service has not only elevated our travel experience but has also set a new standard for what we expect from travel planning.

Details: Vacation • 4 - 7 days • 3 - 5 people • 31 - 50 years old • 11 - 20 years old • 5 years old or younger • 6 - 10 years old • Planning excursions • Booking travel • Booking accommodations • Air • Car • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Travel Agency Services

Yasmin I.

Nov 3, 2023

Hired on Thumbtack

Kes was so great from the beginning. She followed through with everything, quick replies and went above and beyond. Will definitely use her services again and recommend her to anyone looking for a travel agent.

Details: Honeymoon • 1 - 2 weeks • 11 - 20 people • 6 - 10 years old • 5 years old or younger • 11 - 20 years old • 31 - 50 years old • 51 years old or older • Booking travel • Booking accommodations • Planning excursions • Air • Travel dates are not known yet • Remotely (phone or internet)

Travel Agency Services

Parichita C.

Sep 9, 2023

Hired on Thumbtack

We worked with Kes to book our honeymoon in Greece. Kes was extremely responsive, worked with us to know our preferences and provided an itinerary that was just right. All the travel arrangements were smooth. She booked us an amazing hotel in Mykonos. We were so impressed by her professionalism that we have booked another trip through her. For the two of us, having someone like Kes who understands our preferences saves us a lot of time since we are both busy professionals! Here is a picture of amazing sunset from our hotel.

Details: Honeymoon • 4 - 7 days • 2 people • 31 - 50 years old • Booking accommodations • Booking travel • Air • At the pro’s location • Remotely (phone or internet) • My home, venue, etc.

Travel Agency Services

Credentials

Background Check

Kseniya Sullivan

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Prices will vary based on destination. Single destination trips do not have a fee. We do offer payment plan options for trips more than 45 days in advance and are able to match most prices you see online! We work extra hard to make sure you get the best prices available and find the perfect options for your trip. In most cases, we can match the price you see online if you find it lower!
What is your typical process for working with a new customer?
Because we like to get to know how our customers like to travel, We schedule a complimentary first call so we have time to ask a lot of questions about how you imagined this trip and like to travel, such as where you have been before and what you like to do. We want to make sure we give your trip detailed attention, making it perfect for you. Then, we do the research and will send you numerous quotes and options based on our initial discussion after a set amount of time -usually 24 hours - and narrow down options with you. We go back and forth as many times as needed until we find the perfect vacation, including flights, hotels, transportation, tours, and travel insurance. We then ask for all your necessary information to book the trip for you and take care of getting everything finalized. Once everything is holding, we send you all the confirmations for approval and send you a payment link for the first payment. Final payments for most trips are due 45 days before the trip. After final payment, we monitor the trip for any changes and take care of making any reservations you may want. We send final travel documents about a week before travel and provide 24/7 support while you are traveling. We are here for you every step of the way.
What education and/or training do you have that relates to your work?
We have been in the travel industry for over a decade. There is constant destination training and educational trips we all participate in. Our agents attend destination and resort training on a regular basis, including destination and resort visits, to make sure we provide you with the most up-to-date knowledge on each of our specialized locations.