I found the service and response of this travel agency to be excellent , easily 5 stars. My Travel plans were done brilliantly , will go back to them for my next vacation trip.

Spent quite a bit of time on the phone explaining what kind of trip I wanted and Kes who assured me that she will have the absolute perfect trip since she lives in Italy. She even says she works around the clock in case people need her while they are traveling. This was on a Friday and she promised itinerary would be in my inbox by Monday. I reached out on Tuesday to see if she sent it it is now a week later and I have still heard nothing. Moving on... I would hate to think what would happen if I actually needed her in an emergency while traveling...

Kes handled all our special requests with courtesy and speed. Right up to ther day before travel, when things started to unravel, she was right there to ensure we still had a smooth, successful trip, start to finish. I look forward to working with Kes on all our future travel plans; she's knowledgeable, responsive & a delight to work with.

I was completely amazed by the level of professionalism, integrity and knowledge that Kes Sullivan from Xcent Travel offered, she was not only able to find the exact accomodations I was seeking, but she also was under my set budget, thank you

I was very nervous planning a trip this way especially with all the money we were spending. But everything went off without a hitch, the trip was absolutely wonderful and a great value. Thank You Kas, I absolutely recommend Xcent Travel. Kas will book all of my trips for the rest of my life. She was awesome.