Black Tie Experience- Speaker/Trainer

Introduction: How much attention are your employees paying to your customers and prospects? Do you have “just satisfied customers” or loyal and raving fans? Do you have a strategy on how to deliver a consistent Customer Experience? Companies create strategies for almost every other aspect of our business, yet they sometimes don’t place the importance on creating a strategy to develop loyal and raving fans. I help companies focus on the power of hospitality, to go above and beyond in creating the customer experience, versus only focusing on what we are supposed to be doing, which is just customer service. How? By delivering the Black Tie Customer Experience. The Black Tie Customer Experience program is based on my twenty + years of delivering a “Hospitality Experience.” My teams and I created over 7,000 events and only had one opportunity to deliver a wow experience and a lasting impression. I take this expertise and create customized programs that focus on paying better attention to your customers. My programs will help you craft a dynamic customer experience that is centered around the power of hospitality. Helping people "outclass their competition" with great behavior and customer service. And help companies grow their businesses through improvements in operations, training and marketing.