FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We give homeowners upfront pricing. We like to say "NEVER Allow A Salesman in your Home". We don't haggle, apply high-pressure and use questionable sales tactics to earn your business. Just upfront simple pricing. We don't SELL windows at ZEN CLEVELAND we help homeowners make a wise purchasing decision.
- What is your typical process for working with a new customer?
All we need is exterior pictures of the pictures you want to replace. That's right we don't need any sizes. We get your sizes using technology and other methods. We send a proposal via email and if you like the price, push accept and we will send out our measure tech to final measurements. We don't ask for any money down just pay us when the windows are installed.
- What education and/or training do you have that relates to your work?
I own the company and have nearly 30 years of experience in the window and door industry. The lion share of that time was spent working for manufacturers and training our customers on the finer points not only of our products but what features are the most important for homeowners. I was given the nickname the "Window Professor" because I hold so much knowledge about windows and doors.