FAQs
- What is your typical process for working with a new customer?
The HTC Communications Quoting Process 1. Gather Detailed Information - This is sometimes the most time consuming part but will make your project flawless. Planning and project management are key to a successful information transport systems (ITS) cabling installation project. Taking the time to develop a well-defined plan before a project starts will help deliver a proper installation on time, within budget, and ensure that the job can be performed and meets all customer requirements. Larger and more complex projects require more time to plan. It is difficult to manage loosely defined objectives and the efforts of a large project team over an extended period of time. 2. Conduct a Site Survey - Our cabling installation team lead will visit the installation site and establish a face-to-face greeting. The purpose of the survey is to ensure local and national codes are met, ensure all telecommunication standards are met, compare design documents to existing conditions, identify potential conflicts or concerns, define any additional support required, identify situations that will require special equipment or skills, determine the amount of support material required to complete the project, determine the work-hour requirements, including the number and skill level of the cabling installation crew needed, locate storage and staging area space. 3. Project Plan, Scope of Work and Quote - We will put together a comprehensive package including these items for approval. A strong project plan is essential for the successful completion of any project. This plan should reflect each aspect of the work being completed, project lead time, intermediary goals and any other items that will affect the work being performed in a timely, safe, and efficient manner. A scope of work and proposal package is a must have before committing to any contractor. These two items are seen as the contractor "repeating" back to you what you are asking of their company. The scope of work is a written document that outlines, in specific detail, the work being completed, the responsibilities of the contractor, time constants, testing, certifications or any other deliverables, site access hours and equipment manufacturing requirements. The estimate is another very important document, not just as a pricing tool, but more importantly it will be the binding contract between you and your contractor. Each item on the scope of work document should be clearly line itemed on the estimate. Labor, materials, specific project deliverables, agreed upon pricing, and any work being subcontracted to a third party needs to also be disclosed.
- What education and/or training do you have that relates to your work?
Commscope Certified Communications Contractor Bonded, Insured, Licensed Certified for Fiber Optic Installation, Splicing and Testing Federal E-Rate Certified Contractor Multiple Vendor Accounts Ohio State Preferred Contractor