FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in honesty and clarity. Our pricing is straightforward with no hidden fees, so you’ll always know exactly what to expect before any work begins. Discounts & Promotions: We occasionally offer special discounts and promotional deals. These can be applied at checkout when available, so keep an eye out for seasonal offers!
- What is your typical process for working with a new customer?
Our Process for Working with New Customers 1. Initial Contact: Everything starts when you reach out—whether by phone, email, or through our website. We’ll ask a few simple questions to understand what you need, whether it’s chimney cleaning, repair, inspection, or installation. 2. Appointment Scheduling: Once we understand your needs, we’ll schedule a convenient appointment. We offer flexible scheduling options, including evenings and weekends, to fit your availability. 3. On-Site Inspection: Our team arrives on time and conducts a thorough inspection of your chimney or fireplace. We assess the condition, identify any issues (like blockages, cracks, or wear), and ensure we have a full understanding of the situation. 4. Customized Estimate & Solutions: After the inspection, we provide a detailed estimate outlining the work needed. We’ll walk you through your options, including recommended repairs, costs, timelines, and safety considerations. 5. Service Execution: Once you approve the estimate, we get to work. Our experienced team handles all tasks with care and professionalism, using proper precautions to protect your home during the process. 6. Final Walkthrough & Inspection: After completing the job, we conduct a final inspection and walk you through the results. We make sure everything is functioning properly and answer any questions you may have. 7. Ongoing Support & Maintenance: We provide expert recommendations on future maintenance, including when to schedule your next inspection or cleaning. We also offer service reminders to help you stay on top of chimney care.
- What education and/or training do you have that relates to your work?
Our team is highly trained in all aspects of chimney and fireplace service. This includes specialized training in chimney construction, hazard identification, and repair techniques for issues like flue liner damage, leaks, and structural cracks. We stay current with industry standards to ensure every job is done safely and correctly.