FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Alpha Apparel, we pride ourselves on offering competitive and transparent pricing. There are no hidden fees — your quote will always reflect the full cost of your order, including any setup or digitizing if needed. We offer bulk discounts on larger orders, and periodic promotions for small businesses, schools, nonprofits, and first responders. Shipping is calculated based on your location and order size, and rush services are available for an additional fee if you're on a tight timeline. We’re happy to work with your budget — just let us know what you need!
- What is your typical process for working with a new customer?
Our process is straightforward and customer-focused. First, we connect with you to understand your needs — whether it’s for uniforms, team gear, promotional items, or custom merch. From there, we work closely with your design or help you create one if needed. Once the artwork is finalized, we move into embroidery or screen printing, depending on your preference and product type. After production, we carefully package and ship your order straight to your door — fast and hassle-free.
- What education and/or training do you have that relates to your work?
While we don’t have formal training or certifications, we bring hands-on experience and a strong track record of successfully completing a wide range of custom apparel projects. We’ve worked with businesses, teams, schools, and government agencies — managing everything from small custom runs to large uniform orders. Our focus on quality, attention to detail, and customer satisfaction comes from real-world experience and a commitment to getting the job done right every time.