7 Pneuma LLC

Hello Renee, We are sorry to hear that you were unsatisfied with our work. Please know that we had every intention of completing the project professionally. This is why we removed and replaced the rotted subfloor—even though it was not part of the initial contract. We always strive to go above and beyond for our clients. Unfortunately, the plumber installed the toilet directly onto the subfloor. You had suggested that we cut the finished floor around it and caulk the edges; however, that method is considered unprofessional and not up to standard. When we removed the toilet to correct the installation, it accidentally tipped over and broke. We took full responsibility for that and paid for the replacement. We also agreed to return to complete the installation and clean up the area. However, we were later denied access to return, which prevented us from removing the demolition debris bag. We apologize for any misunderstanding and are happy to assist in resolving any remaining concerns. Thank you.