This pro has verified their business license with Thumbtack.
Licensed
This pro has verified their business license with Thumbtack.
Heater problems
Responds within a day
Thumbtack Guarantee
If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Let's face it, stuff breaks. There is seldom any warning, and rarely you can be without it for long. Burst water lines, clogged toilets and sewers, no hot water, a restaurant without heat. We know you need somebody fast, and that's why we are available for your Residential and Commercial Service needs as often as things go wrong. We can snake, jet, and camera sewer lines, fix leaks, install new fixtures, and troubleshoot any plumbing or gas line problem. There is no job too big, or too small.
We also offer Service Contracts in addition to our Warranties for jobs that we have been awarded that include a list of typical plumbing breakdowns we will cover under the one time fee of the contract. We don't limit this practical offer to only our current customers, either. If you are an investor with many multiple dwelling properties, or just a homeowner that desires peace of mind, give us a call and we can give you many options that will suit your needs.
Overview
Hired 665 times
Serves Cleveland, OH
Background checked
License verified
60 employees
34 years in business
Business hours
SunClosedMon8:00 am - 4:00 pm
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
Credentials
License verified
Plumbing Contractor
License state: OH
Background checked
Passed by Robert Mcilroy, Jr on Sep 11, 2024.
Services offered
Heater services needed
Heater problems
Maintenance needed
No hot water
Water isn't hot enough
Hot water turns off during use
Type of water heater
Gas tank
Electric tank
Gas tankless
Electric tankless
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Great 4.7
315 reviews
5
89%
4
4%
3
2%
2
1%
1
4%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Steve D.
Aug 4, 2026
•
Hired on Thumbtack
Mack Responded to my request within the hour, and wrote a report that substantiated my insurance claim. Their quick and effective work was deeply appreciated!
Details: Yes, repair is urgent • Yes, the building is currently flooded • Other pipe issue • Washing machine • House
Plumbing Pipe Repair
Jim F.
Jun 25, 2026
•
Hired on Thumbtack
Rusty did a great job. In less than 2 hours he removed a 30 year old faucet and drain and installed new faucet and drain. Clean install and cleanup when finished. Also a good value. Great job guys I will be calling again for other work I need done.
Details: 1 sink • Separate handles control hot and cold water • 1 faucet • A month ago or longer
Mack Plumbing Services's reply
Jim,
Thank you so much for the wonderful review! We're thrilled to hear you had such a great experience with Rusty. He takes great pride in providing quality workmanship, and we're glad he was able to complete your faucet and drain replacement efficiently while leaving everything clean and looking great.
We truly appreciate your kind words and your trust in Mack Plumbing. Thank you for recognizing the value of our service. We look forward to helping you with your future plumbing needs. Thanks again for choosing us!
Sink or Faucet Repair
Becky M.
Sep 6, 2026
•
Hired on Thumbtack
A perfect experience from the initial outreach to the install installation of new garbage disposal. I would definitely hire again! Thank you!
Details: Yes, the existing disposal needs to be replaced • Continuous feed (most common) • I need the professional to provide the garbage disposal
Garbage Disposal Installation
Chan O.
Jul 1, 2025
•
Hired on Thumbtack
I had a problem with gutter drain line. They came out and did some exploratory dig to determine root cause. It was professional and they explained the process well for next steps forward
Details: Only one drain has issues • Clogging • Leaking (problem area known) • House
Plumbing Drain Repair
Elle R.
Jan 23, 2025
•
Hired on Thumbtack
Our bathtub was clogged and wouldn’t drain at all. Chris came and fixed it quickly. He was professional and knowledgeable and even gave us estimates on future projects. We will definitely be using this company again and specifically requesting Chris to help us out. I’m so glad and relieved that my first experience with booking with a company from this app was a successful and positive experience. I would 100% recommend this company to anyone. We were even able to pay half in cash and half on debit card, so they are flexible with how they accept payments as well. Thank you Chris for doing a great job and being a true professional.
Details: Yes, repair is urgent • Only one drain has issues • Clogging • Slow draining • House
Plumbing Drain Repair
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We charge a $45 fee for estimates. If hired, we will waive the fee.
We offer upfront, fair, honest and reasonable pricing. Quick to respond.
We aren't the cheapest, but we aren't the most expensive.
What is your typical process for working with a new customer?
Speaking with the customer / client in regard to their plumbing issue, discussing approximate costs and repair options, getting the proper information, name, address, phone number, and email address.
Making them feel comfortable with what we offer, years in business and our service. Scheduling the appointment.
What education and/or training do you have that relates to your work?
Our plumbers attend several certification and training classes throughout the year. Combined, our service technicians have 50 years plumbing experience.
