Franklin Heating and Cooling

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Introduction: Franklin Heating and Cooling is a family-owned business based in Columbus, Ohio offering experienced commercial and residential heating and cooling services along with commercial refrigeration. With over three decades of service, the company has established itself as the most reliable provider in the area. They are known for their commitment to quality service and have earned certifications like EPA & NATE Certification. Operating with a 24-hour emergency service, Franklin Heating and Cooling ensures that customers can rely on them for repairs at any time, emphasizing their dedication to customer satisfaction and convenience. OH Lic.# 20692

Overview

Hired 1 time

Background checked

20 employees

30 years in business

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, and Credit card.

Social media

Facebook, Instagram

Featured Projects

16 photos

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Exceptional 5.0

11 reviews

5

100%

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Read reviews that mention:

Thumbtack Customer

Aug 1, 2019

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From Google

Shaine and Anthony did a great job installing our new furance! Very polite and professional! Thank you for your great service.

Franklin Heating and Cooling's reply

Thank you, for taking the time to write about your experience. It is wonderful to hear that Franklin Heating Cooling & Refrigeration was able to provide you with the excellent experience, we strive to provide all our customers.

Thumbtack Customer

Aug 1, 2019

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From Google

Once again, excellent service from the Franklin Heating and Refrigeration team! Shaine and Anthony came out to install a propane gas pipe for my new gas range. They also did the propane conversion kit for the range and the installation itself. It was a bit tricky, as I had a vintage 1971 electric range that had to be disconnected, and the new one connected with the gas. All went smoothly, and Shaine and Anthony did an excellent job. This was the second time Shaine was out leading the team. Earlier this year I had a major HVAC overhaul - conversion from fuel oil boiler to propane gas Trane furnace, plus new Trane AC, and Rinnai Tankless Water Heater. MAJOR work. All excellently executed by the various Franklin team members. Always confident 100% when Shaine is in charge. All of the Franklin team members are polite, professional and competent. They are also customer-friendly but focused on the work. Thank you today, Shaine and Anthony, for your excellent service and installation, and thank you to all the other Franklin team members - Bob, Joy, Jessica, Kris, Chris, Morris, Bobby and everyone for excellent service on all the projects.

Franklin Heating and Cooling's reply

On behalf of all of us at Franklin Heating Cooling and Refrigeration, I would like to Thank You for sharing this great review about our business! We are thrilled that you enjoyed your experience. We will be sharing your feedback with our team.

Thumbtack Customer

Jul 8, 2019

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From Google

Once our a/c just quit working. Naturally it is summer! I called Franklin and they were able to send a technician the next day.Shaine H. came to our home and worked for one day installing our new unit. Shaine was very polite, patient and quiet. He was great.Franklin is the best.Thanks Shaine, Joy and Dan.

Franklin Heating and Cooling's reply

We love reading customer feedback and giving our employees a pat on the back. Thank you, for taking the time to leave us such a great review.

Thumbtack Customer

Jul 3, 2019

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From Google

I had a great experience with Franklin Heating Cooling & Refrigeration. We had a furnace and AC unit installed. Dan provided the quote and was very knowledgeable and answered my husband's calls when he had questions after work hours. Shaine and Raphael did a great job on the install. They worked very efficiently and fast. They cleaned up as they worked. The job was a two day job but they didnt leave the area messed up knowing they were coming back the next morning. They neatly positioned all the old furnace pieces so we could still move around in the basement if needed. I highly recommend this company and ask for Shaine and Raphael too for the install!

Franklin Heating and Cooling's reply

It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn’t ask for nicer feedback and thank you for taking the time to share it!

Thumbtack Customer

May 27, 2019

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From Google

Having some previous experience (over 40 years ago) in the heating, cooling & refrigeration field, I decided to tag along with Shane as he installed my new AC system. I was pleasantly surprised with his ability, his knowledge, and his work ethics. He taught me a lot about all the changes in the industry over the last 4 decades. He was very thorough, didn't take any short cuts, and cleaned up after himself. I would highly recommend Franklin Heating Cooling and Shane for your AC installation!

Franklin Heating and Cooling's reply

Thank you for your feedback! We are happy to hear you had such Excellent service.

Credentials

Background Check

Robert Lingo

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
All pricing is directly dependent on the unique situation the client is facing and the overall scope of the work that needs to be performed to resolve the issue at hand. Our number one priority for all clients, however, is to minimize the cost burden they have to face by using every resource that we have available.
What is your typical process for working with a new customer?
Franklin Heating and Cooling prioritizes thorough understanding and accurate diagnoses of every job they undertake, considering it a crucial initial step in their service delivery process. By ensuring a comprehensive assessment of the issue at hand, they can provide clients with the most efficient and effective solutions tailored to their specific needs. Once the client agrees on the proposed course of action, Franklin Heating and Cooling dispatches their highly skilled technicians, recognized as some of the most talented in Ohio, to carry out the work with precision and expertise. This commitment to excellence in diagnosis, solution provision, and technician deployment underscores their dedication to delivering top-notch service to their customers.
What education and/or training do you have that relates to your work?
Our team undergoes daily, weekly, monthly and annual training. We debrief after every job that we finish, and we have every certification and qualification available within the industry.