Complete Appliance Service
Introduction: We offer a 6 month warranty on all parts and labor, and we offer same day and next day service. As well as servicing all brands.
Overview
Hired 2 times
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2 employees
18 years in business
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Reviews
3.3
3 reviews
5
34%
4
33%
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1
33%
Kim S.
May 17, 2018
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Hired on Thumbtack
Hired on Thumbtack
Details: Dishwasher • Samsung
Appliance Repair or Maintenance
Bonnie R.
Dec 28, 2012
Very dissatisfied with the service. They installed a new dishwasher for me through my home warranty company. It backed up water on occasion from the very start. I did not want to spend another deductible so kind of ignored it for a while until the past month when I realized the thing was not draining or cleaning the dishes properly.
I pulled up the owners manual and install manual for my model and realized that it was installed improperly. There is supposed to be either an air lock installed or the drain hose is supposed to be looped up above the drain for it to drain properly and to keep it from backing up. Because this was not done, grease had gotten into the hose and blocked it.
I went back to my home warranty company and had to spend another service call fee to have this shoddy workmanship repaired. When I talked to the CAS about this and requested that they reimburse me the additional service call fee, they told me #1, that there is an airlock on the house plumbing and that no airlock was needed... ummm, sorry, I'm not stuck on stupid! #2 that they were contracted to install it exactly as my other one was installed... wrong, they were contracted to install it correctly! #3 that they installed it correctly and the loop on the hose must have fallen... wrong, not enough hose to even form a loop! and #4 that the service fee I paid was for diagnosis of the problem, that the home warranty company paid for the install so it's not their problem.
The home warranty company is now aware of the situation and that this company made them look bad in the process. In these days and times, with the economic situation the way it is, I fail to understand how any company would chance losing business through poor workmanship, lying to a customer and poor customer service, but that is no longer my problem, is it...
Sincerely, Bonnie (Aiken) Rinato
Complete Appliance Service's reply
We're sorry that Bonnie's dishwasher malfunctioned. Bonnie's home warranty company paid for the installation for the dishwasher which took place over a year ago, and is not under our warranty anymore(6 months). All Bonnie or the home warranty had to do was call us and we would have been happy to check out her concerns. But since another service company was called and serviced the dishwasher there is nothing we can do. As of now we have not heard anything from the home warranty company, which like we said is who paid for the installation.
Averil R.
Nov 5, 2015
·
Hired on Thumbtack
Hired on Thumbtack
He did a very good job!
Washing Machine Repair or Maintenance
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Gabe Trout