FAQs
- What is your typical process for working with a new customer?
Once the customer calls into our office we take their name, address, phone number appliance information including model number and symptoms. We set a date and time when they would like the service. A confirmation service call fee (59.00) is collected and the call is dispatch to the closest technician in the area. The tech would then call the customer and confirm the due date and he may ask some additional pertinent question in so far as the existing problem with the unit, in order to fix the unit in the most expeditious way possible.
- What education and/or training do you have that relates to your work?
Five years on the job training. Different continuing adult education classes from the manufacturers.
- What types of customers have you worked with?
We do all residential appliances. Contrary to popular believe a true professional technician will never tell a customer that their appliance is no good and should be disposed. What we do is provide the consumer with sufficient information for them to make a better informed decision.