What should the customer know about your pricing (e.g., discounts, fees)?
Our service packages, and levels of complexity of situations that our navigators may have to deal with will impact our pricing system. Our knowledge base, levels of expertise and time commitments are our "products" and costs will be different based upon variations within these factors.
Even though we have posted an "hourly rate", many service packages can be a single fee, such as the detailed initial assessments we conduct after a free consult and we have been contracted by the client, and "retainer fees" for longer-term or on-going commitment requests by clients and families such as our proprietary medicine management program.
What advice would you give a customer looking to hire a provider in your area of work?
When looking to hire a Patient Advocate or health Care Navigator, make sure the company and providers have legitimate clinical and health care skills and expertise. Many Advocates have specific nitches they are most effective in, and companies like Compass Care, have a staff of professional Nurse Navigators who each have their own area of specialty whic allows for a comprehensive group to choose from.