Compass Care Management LLC
About this pro
Being able to help people understand their bodies and their health to the extent that they have a better understanding abut what influences their health and what they can do pro-actively to attain and maintain better health. Most people unknowingly "tune out" information that they do not readily understand and health care is the most common venue for this to occur. Many times, when a diagnosis is given, or a surgical procedure is recommended, people think they hear what the practitioner is saying, but personal experience has shown that to be quite the opposite in most cases. All too often I hear patients say, "now, what was that word he used to describe my condition?", or "there's something wrong with my (ex. stomach, back, heart...you name it), but I didn't understand what he meant." It's time like these when I can make a difference by educating , interfacing and ultimately empowering the people I work for.
- What should the customer know about your pricing (e.g., discounts, fees)?Our service packages, and levels of complexity of situations that our navigators may have to deal with will impact our pricing system. Our knowledge base, levels of expertise and time commitments are our "products" and costs will be different based upon variations within these factors. Even though we have posted an "hourly rate", many service packages can be a single fee, such as the detailed initial assessments we conduct after a free consult and we have been contracted by the client, and "retainer fees" for longer-term or on-going commitment requests by clients and families such as our proprietary medicine management program.
- What advice would you give a customer looking to hire a provider in your area of work?When looking to hire a Patient Advocate or health Care Navigator, make sure the company and providers have legitimate clinical and health care skills and expertise. Many Advocates have specific nitches they are most effective in, and companies like Compass Care, have a staff of professional Nurse Navigators who each have their own area of specialty whic allows for a comprehensive group to choose from.