FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Service Call Fee: The service call fee is $80, covering the technician's visit to your home and the initial diagnosis of the issue. Flat Fee Based on National Appliance Repair Blue Book: The repair work is billed on a flat fee basis, referencing the National Appliance Repair Blue Book. This industry-standard guide helps determine the appropriate flat fee for specific types of repairs, providing a transparent pricing structure. Cost of Parts Included in Flat Fee: Importantly, the cost of parts necessary for the repair is already included in the flat fee provided by the National Appliance Repair Blue Book. This ensures that there are no additional charges for replacement parts beyond the initially quoted price. Estimates and Quotes: Estimates and quotes are provided after the problem has been diagnosed. The customer may choose to accept or decline the repair based on the provided estimate. It's essential for customers to have the option to make an informed decision about proceeding with the repair. Customer Choice: The customer has the freedom to accept or decline the repair based on the provided estimate. If the customer decides not to proceed with the repair, they are responsible for the service call fee. 90-Day Warranty on Parts and Labor: There is a 90-day warranty on both parts and labor for the repairs rendered during this service call. This warranty provides added peace of mind, ensuring that any issues arising from the completed repair will be addressed within the specified period. Payment Options: Payment options include cash, as well as credit card/debit card. This flexibility allows customers to choose their preferred method of payment for the services rendered. Transparent Communication: We are committed to transparent communication. We will gladly show you the output of the National Appliance Repair Blue Book quote and answer any questions you may have relative to the cost of the repair. Our goal is to provide you with a clear understanding of the pricing structure and ensure your satisfaction. Cancellation Policy: We understand that sometimes unexpected things arise, and we simply ask that you please let us know as soon as possible if you need to cancel the appointment. There are likely others who would love to assume your appointment time. We appreciate your cooperation in helping us manage our schedule effectively.
- What is your typical process for working with a new customer?
Customer Contact through Thumbtack: The process begins with the customer submitting a repair request through Thumbtack, an online platform connecting customers with service professionals. Through Thumbtack, customers can provide details about their appliance issue, location, and availability. Online Response from Our Company via Thumbtack: Upon receiving the repair request through Thumbtack, our company responds promptly with an online message. This response includes acknowledging the request, confirming receipt of the information provided, and initiating the scheduling process. Appointment Scheduling: Through Thumbtack or via direct communication, the customer and our service provider agree on a suitable date and time for a technician to visit the customer's location. The appointment is scheduled based on the customer's availability and the service provider's availability. Service Call Fee ($80) and Diagnosis: During the scheduled visit, the technician assesses the appliance and performs a diagnosis of the issue. A service call fee of $80 is charged for this visit, covering the technician's time and initial assessment. Flat Fee Based on National Appliance Repair Blue Book: The repair work is billed on a flat fee basis, referencing the National Appliance Repair Blue Book. This industry-standard guide helps determine the appropriate flat fee for specific types of repairs, providing a transparent pricing structure. Presentation of Estimate: After diagnosing the problem, the technician provides the customer with an estimate for the repair. This estimate includes a flat fee based on the National Appliance Repair Blue Book, covering the repair work, the cost of parts (if needed), and any other relevant charges. The customer is presented with this information in a clear and transparent manner. Customer Decision: The customer then has the option to either accept or decline the proposed repair. If they choose to proceed, the technician can often begin the repair work immediately or schedule a follow-up visit based on parts availability and customer preference. Repair Work: If the customer approves the estimate, the technician proceeds with the repair work. This may involve replacing faulty parts, conducting necessary adjustments, or addressing any issues identified during the diagnosis. Quality Check: After completing the repair, the technician typically conducts a quality check to ensure that the appliance is functioning properly. This step ensures that the customer's issue has been successfully resolved. Payment Process (Cash and Credit Card/Debit Card): The customer is then billed for the flat fee, which includes the service call fee and the cost of parts, if applicable. Payment options are limited to cash and credit card/debit card for the customer's convenience. Warranty Information: All repairs come with a 90-day warranty, covering both parts and labor. This warranty ensures that any issues arising from the completed repair will be addressed within the specified 90-day period. Our commitment to providing a comprehensive warranty underscores our confidence in the quality of our work and the reliability of the parts used in the repair. Customer Feedback: After the repair is completed, the service provider may seek feedback from the customer regarding their experience. This information can be valuable for continuous improvement and customer satisfaction.
- What education and/or training do you have that relates to your work?
I hold a Bachelor of Science in Electrical Engineering (BSEE) from the University of Toledo and a Master of Science in Electrical Engineering (MSEE) from Clemson University. With 28 years of experience dedicated to designing and developing electronic products at Bell Laboratories, my background in electrical engineering provides a strong foundation for understanding the complexities of appliance systems. In addition to my extensive work in electronic product development, I bring 12 years of hands-on experience specifically focused on appliance repair. This experience includes diagnosing and resolving issues in various appliances. My unique combination of academic qualifications and practical experience allows me to approach appliance repairs with a comprehensive understanding of both electrical systems and the intricacies of household appliances.