FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge a Service Call Fee that includes the first hour of labor. What this means is that we do not charge our customers a Service Call Fee and additional labor charges if the repair takes less than an hour. i.e. We arrive at your home and diagnose the problem as a faulty capacitor on the outdoor condensing unit. We consider this a quick repair and would only charge you the service call fee and the cost for the part. No double, confusing charges for our customers! Free on-site estimates for equipment replacement request and for large repairs. Free second opinions and or phone quotes for part cost and replacement or repair.
- What is your typical process for working with a new customer?
We like to ask as many questions as possible on how we can help. How can we solve the problem? We then reassure our customer that no work will be completed without there approval. We empower the customer by giving possible solutions and allowing them to make all the decisions about the work to be completed. Once the work is completed, we make a follow-up call a few days later to ask for feedback and to solicit concerns. We named the follow-up call the "Comfort Check".
- What education and/or training do you have that relates to your work?
HVAC Vocational School Multiple Training HVAC Courses by manufacturers. Hands-on experience!