FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are very competitively priced as we have much less overhead than most because we don’t hire salespeople to price our jobs so there’s no commissions to pay. We were forced to close up the shop We offer discounts to our heroes (military veterans or active duty,, first-responders, police & fire workers & teachers). There is no sales tax added to services. There will never be additional fees or charges that have not been discussed at the time the price/proposal is given.
- What is your typical process for working with a new customer?
I will usually ask a few questions and depending on those answers determine if I can give a price from there or if we need to put eyes on a project - from there Donn will leave a written proposal at the time of the appointment. Our price quotes, whether in-home or over the phone, are always no cost and no obligation - definitely no high pressure sales tactics here. We give the client the price and information and let them decide on their time if they’d like to do business with us. We don’t use salesmen so we pay no commission on sales - just Donn or myself giving pricing info. Donn is on every single job ensuring the client gets what was proposed and we never have additional charges or fees added to a job unless a client asks for more work to be done.
- What education and/or training do you have that relates to your work?
I have now over 30 years in the business myself along with my husband’s now 50 years in the roofing & insulation industry, I believe we are best qualified to help lower your utility bills and keep your home or business quiet & in the comfort zone without spending crazy amounts of money that you’ll never see a pay-back on. Because we own & run the company much more efficiently than most, our overhead is much lower than our competitors & we don’t feel like we need to make all the month’s money on one job like some of these companies who are charging two-four (yes 4) times more than we do. We know what it takes to make it right & we do what we say we will do.