FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in clear and upfront pricing. For repairs, we provide a detailed estimate after diagnosing the issue, so you know the full cost before we begin. For new installations or replacements, we offer a free, no-obligation quote. We occasionally run special promotions and can discuss financing options to help with your project.
- What is your typical process for working with a new customer?
Our process is simple. First, you'll call or schedule an appointment online. We'll arrive on time, in a clearly marked vehicle, to diagnose the problem or discuss your HVAC needs. We'll provide a detailed explanation of our findings and a transparent quote. Once you approve, we'll get to work and ensure the job is completed to your satisfaction. We always follow up to make sure everything is working as it should
- What education and/or training do you have that relates to your work?
Our technicians are fully licensed, certified, and insured. We are trained to work on all major makes and models of HVAC equipment. To ensure we provide the best service, our team regularly participates in continuing education to stay up-to-date on the latest industry standards and technology.