It’s free with no obligation to hire
Hired 86 times
4 years in business
(Pacific Time Zone)
12:00 a.m. to 12:00 a.m.
Credit card, Cash, Check
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Photos and Videos
Computer not turning on,
Cracked or damaged screen,
Slow computer performance,
Virus or malware,
System error or blue screen,
Clicking or grinding noise from hard drive,
Troubleshooting needed to determine issue
Zach provided top notch service with courteous updated phone messages, suggestions, speed of repairs and very reasonable pricing. He's a great asset to the computer repair industry. I would highly recommend him to people needing his services.Feb 18, 2017VerifiedI.T. by Z Solutions's reply
Thanks so much Dave! Happy I could help!
It is hard to say exactly what Zac did. Basically he was able to start my computer ( which I had not been able to do) and restored all of my files. He completely cleaned up everything, found the virus in the computer and got rid of it , created a restore point and many other little things and when he was finished my PC ran like it was brand new. I really thought that this 6 month old PC was toast-then it met Zac. Zac is a very, very pleasant and professional young man who knows his stuff. He was dressed professionally and conducted himself as such. He is extremely knowledgable about his job and it is very obvious that he loves and takes pride in what he does. Zac is professional but not stuffy. His communication skills are exceptional and unlike most young men of today he was able to speak without using profanity. I am not able to adequately do justice to Zac. He is an exceptional young man who has found his passion in computer technology and restoration. I will keep him on my speed dial just to keep my PC's running smoothly. There are several computer repair shops in my community but I have used some of them and it seemed that the repairs needed to be repaired and my PCs were always in the shop. So I did not trust them to adequately deal with my PC. But when Zac responded to my situation I immediately knew that he was very professional and knew his stuff. And meeting him in person reaffirmed that thought. I would trust Zac with any problem I have with my PC's or other technology such as my cell phone for example.. He is just that good and I am lucky to have found him!Aug 30, 2016VerifiedI.T. by Z Solutions's reply
Thank you so much for the kind words and I appreciate the hospitality you showed me on my visit. Call me anytime!
Zack is terrific to work with and really knows his stuff!! He was able to retrieve things that had been removed by another I.T. Guy who had really screwed up the computer. Will most certainly recommend Zack to others.Jun 17, 2017VerifiedI.T. by Z Solutions's reply
He is a very nice guy. He listened to what I had to say about what was wrong with my hp stream. Also he kept us up to date with what was going on with the repair. I will and have recommended him to friends and family.May 6, 2017VerifiedI.T. by Z Solutions's reply
I appreciate that very much. Thank you Hollyann
Absolutely amazing customer service. These guys know what they are doing! They helped me through remote support and fixed my computer. I can't thank them enough!!May 17, 2017VerifiedI.T. by Z Solutions's reply
Thank you Jose! Glad I could help
- What should the customer know about your pricing (e.g., discounts, fees)?I base my prices on a per-job basis. Never will I upcharge on a piece of hardware, purchased for a customer, that's needed for a project. I don't think it's fair to buy something on Amazon for a client and then throw a 150-200% markup on it. That's simply not how I do business. All of the costs are discussed prior to work performed and only in some cases, do I ask for payment (for parts) before the job is finished.
- What is your typical process for working with a new customer?My typical process is figuring out what my clients needs are, discussing when they want to get started and making sure they are comfortable with the price. There won't ever be any hidden surprises or inflated markups on products at the end of a job. I promise that.
- What education and/or training do you have that relates to your work?I am 100% self-taught. Experience is key. Actually having hands-on, real-world experience. I am good at my job because I am dedicated to finding the solution for you. There's a very high chance that whatever problem you're facing, I've already dealt with and have an answer for you.