Expeditious Earthscapes
Introduction: We design and build your outside dreams. We also do water conservation using native plant material, mason work, excavation, decks, patios, and anything you can think of.
Overview
Hired 1 time
Payment methods
Ask this pro about their preferred payment method.
Featured Projects
2 photos
Reviews
3.0
1 review
5
0%
4
0%
3
100%
2
0%
1
0%
Thomas L.
Jul 24, 2014
·
Hired on Thumbtack
Hired on Thumbtack
We hired Jason to do a big job made necessary by flooding in our crawlspace. We needed grading done and drains installed to get water away from the house.
Things started out really well, and Jason seemed to really know what he was doing. I love his knowledge of native plants (though I was promised a list of what he put in and where, and have still not received this). For the most part he did a wonderful job transforming our yard into a more functional and beautiful space, though we had struggles with a paver patio, which to his credit, he did rebuild, albeit incorrectly/incompletely.
The real problems were in the follow through. Jason became more and more difficult to get a hold of as problems arose towards the end of the installation. At one point, the email I had been using to correspond with him for months suddenly and unexpectedly started to deposit messages in his junk folder, and it was only after a pushy letter from my wife that he finally popped a reply. He made a point during the contracting phase to say that he will always stand behind his work even though it is only technically guaranteed for 1 year. This may be true, if you can get a hold of him after he has decided that he is done with his work. He did come back to rebuild our paver patio as mentioned above (due to mistakes on his part), and each time the rebuild was sloppier and sloppier. I stopped asking him back for this, afraid of what the next evolution may look like.
On a separate but related note, We also generated referrals for him with our neighbors, who ended up hiring him to do a large job in their back yard. They reported some of the same problems with communication and follow through, and that job was ultimately not completed. They were smarter than I was and did not pay him until the job was done. Very upsetting as this made me look bad since it was my recommendation that lead them to hire Jason.
Id say that he made it about 70-75% of the way to "complete." Unfortunately, I payed him 100%. I will be rebuilding our paver patio next summer, or paying someone else as the grade is still wrong and water ends up pooling by the house (which is the entire reason we hired him in the first place).
Im really disappointed with how things turned out mostly because I really wanted to like Jason, but Im not sure I could trust him to hire him again. This is especially true for hardscaping.
Outdoor Landscaping and Design