FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is competitive and based on the specific needs of each project. We provide free estimates after a thorough inspection of your chimney. Our pricing includes labor, materials, and debris removal. We offer seasonal discounts and promotions, particularly for full chimney rebuilds or shoulder crown repairs. There are no hidden fees—everything is clearly outlined in your estimate. Additionally, we provide discounts for seniors, military personnel, and first-time customers.
- What is your typical process for working with a new customer?
Our process for working with a new customer is straightforward and transparent: Initial Contact: You can reach out to us via phone, email, or through our website. We’ll gather some basic information about your chimney needs or concerns. Inspection & Consultation: We schedule an on-site inspection where we thoroughly assess the condition of your chimney, including any damage or potential issues. If it's a routine service like cleaning, we explain what will be done. Estimate & Recommendations: After the inspection, we provide a detailed estimate outlining the required work and associated costs. We also offer recommendations based on the current condition of your chimney. Scheduling the Service: Once you approve the estimate, we schedule a time that works for you. We aim to be flexible and provide prompt service. Execution of Work: On the scheduled day, our team arrives, performs the necessary repairs, cleaning, or rebuilds, and ensures everything is completed to the highest standard. We keep you informed throughout the process. Final Walkthrough & Cleanup: After the work is done, we walk through the finished project with you to ensure you’re satisfied. We also take care of all debris removal and cleanup. Payment & Guarantee: Once the work is complete and you're happy, we process the payment. We provide a guarantee on most of our services, offering peace of mind for years to come. Follow-Up: We’re available for any follow-up questions or concerns and offer maintenance tips to ensure your chimney remains in top condition.
- What education and/or training do you have that relates to your work?
Our team has extensive training and certifications in chimney repair, construction, and safety. We stay up-to-date with industry standards through ongoing education and hands-on experience. Our training includes: Masonry and Brickwork Training: We specialize in masonry and brickwork, which are essential skills for chimney rebuilding and shoulder crown repairs. Our team has years of experience in restoring and constructing chimneys from the ground up. Waterproofing and Structural Repair Training: We’ve received training in waterproofing techniques and structural repair methods to protect chimneys from long-term water damage and ensure they stand strong for years. Hands-on Experience: In addition to formal education, our team has decades of hands-on experience working with a wide variety of chimney types and materials, ensuring we can handle any project, big or small. Licensed and Insured: We are fully licensed and insured to operate in Portland, Oregon, and surrounding areas, giving our customers peace of mind.