FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Understanding Our Pricing Structure: Our pricing is based on a variety of factors, including the complexity of the project, duration, specific services required, and any special equipment or talent needs. We believe in transparency, so we provide detailed quotes that break down all the costs involved. Discounts and Promotions: Bulk Discounts: We offer discounts for large-scale projects or long-term partnerships. If you’re planning multiple videos or ongoing work, we can discuss a pricing structure that reflects the volume of work. Seasonal Offers: Keep an eye out for our seasonal promotions, especially during industry events or special occasions, where we might offer discounts or added value services. Fees and Additional Costs: Rush Fees: Projects requiring a quick turnaround might incur rush fees. We’ll always discuss this with you beforehand. Travel and Location Costs: For shoots outside our standard operating area, travel and location fees may apply. These costs will be outlined in the initial quote. Revisions and Additional Edits: Our quotes typically include a set number of revisions. Additional extensive edits beyond the agreed scope may incur extra charges. Customization to Fit Your Budget: We understand that each client has unique budgetary constraints. We're happy to work with you to tailor a solution that meets your needs while staying within your budget. No Hidden Costs: We believe in maintaining a trustworthy relationship with our clients, which means no hidden costs. Every potential expense will be clearly outlined in your personalized quote. For specific pricing inquiries or a detailed quote, please don't hesitate to contact us directly. Our team is ready to work with you to create an amazing video production that aligns with your budget and goals.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer is designed to ensure clarity, efficiency, and satisfaction from the initial contact to the final delivery of the project. Here's a step-by-step overview: Initial Contact: This usually begins with the customer reaching out to us via email, phone, or through our website. We promptly respond to set up an initial consultation, which can be done over the phone, through a video call, or in person, depending on the customer's preference and location. Discovery Meeting: During this meeting, we discuss the customer's needs, goals, and vision for the project. Key details such as the target audience, desired message, timeline, and budget are established. This is also a great opportunity for both parties to get to know each other and ensure a good fit. Proposal and Quotation: Based on the information gathered during the discovery phase, we create a detailed proposal and quote. This document includes the scope of work, production timeline, cost breakdown, and any other relevant details. Feedback and Agreement: The customer reviews the proposal and provides feedback. Any necessary adjustments are made. Once the proposal meets the customer’s satisfaction, a contract is signed to formalize the agreement. Pre-production Planning: This phase involves scriptwriting, storyboarding, casting (if necessary), location scouting, and scheduling. The customer is involved and approves major elements, ensuring the project aligns with their vision. Production: This is where the actual filming or content creation takes place. We ensure to maintain open communication with the customer during this phase, keeping them updated on progress and any important developments. Post-production: After the production phase, we move on to editing, which includes cutting, assembling the footage, adding music, voiceovers, graphics, and effects as needed. We typically provide the customer with a rough cut for initial review. Revisions: Based on the customer’s feedback on the rough cut, we make the necessary revisions. The number of revision rounds is usually agreed upon in the initial contract. Final Delivery: Once the final version is approved, we deliver the finished product in the desired format(s). We ensure that the final deliverable meets the agreed-upon specifications and quality standards. Follow-up and Support: After the project is delivered, we follow up with the customer to ensure satisfaction and discuss any additional needs or future projects. We also provide support for any questions or issues related to the delivered product. Each customer is unique, and while this is our typical process, we are always flexible and adaptable to meet specific needs and preferences. Our goal is to provide a seamless, enjoyable, and productive experience that results in a successful project and a satisfied customer.
- What education and/or training do you have that relates to your work?
At Rival Productions, our team's educational background and training are integral to the exceptional service we provide in the realm of video production. Our team members boast years of practical experience complemented by formal education from prestigious institutions such as Temple University and Kutztown University, among others. Here's an overview of our qualifications: Bachelor's Degrees in Relevant Fields: Many of our team members have completed undergraduate programs in fields such as Film and Media Arts, Communications, and Digital Media from respected universities. These programs have provided a strong foundation in both the theoretical and practical aspects of media production. Hands-On Experience: Beyond academic training, our team members bring years of hands-on experience in the video production industry. This experience spans various aspects of production, including cinematography, editing, sound design, and more. Technical Proficiency: Our team stays abreast of the latest technology and software in video production. We are skilled in using advanced video editing software, camera equipment, and other production tools that are crucial for creating high-quality content. Workshops and Certifications: We continually invest in our professional development through workshops, seminars, and certification courses. This ongoing training ensures we stay updated with the evolving trends and techniques in video production. Creative Skills: Our team's education and experience are complemented by inherent creative skills in storytelling, scriptwriting, and visual design, essential for producing engaging and impactful video content. Collaborative Skills: The collaborative nature of our work is supported by strong communication and teamwork skills, honed through years of working on diverse projects with various clients and teams. At Rival Productions, we combine our educational background, practical experience, and continuous learning to deliver video content that meets and exceeds our clients' expectations. Our team's diverse skills and expertise enable us to tackle a wide range of projects, delivering creative solutions tailored to each client's unique needs.