What should the customer know about your pricing (e.g., discounts, fees)?
We have custom pricing for most jobs. We don't want to push a service on people that doesn't fit their needs.
What is your typical process for working with a new customer?
We don't have a one-solution-fits-all approach. We get to know our customers and their needs so that we can customize their services to fit their budget.
What education and/or training do you have that relates to your work?
The owner has been working with computers since 1987 and is a professional SQL Server Database developer and administrator. In 2002 he started fixing computers on the side and then quickly moved to website development, hosting, and SEO.
How did you get started doing this type of work?
In 2002 the owner started fixing computers on the side and then quickly moved to website development, website hosting, email marketing, and search engine optimization.
What types of customers have you worked with?
We specialize in web hosting, design, and search engine optimization but we have several customers that just use our computer repair services.
What advice would you give a customer looking to hire a provider in your area of work?
"You get what you pay for."
Big website hosts sell you gigabytes of storage space hoping you won't notice that you'll never use it. Many of our computer repair customers have 1,000 GB hard drives on their home computer and use it to store 1 GB of pictures and documents.
Pay for the service and support. Not the specs.