Turning Point Restoration, LLC

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Introduction: Turning Point Restoration, LLC is a Veteran-owned, full-service property damage restoration/remodeling contractor. We help property owners in Central PA overcome the challenges resulting from unexpected damages to their homes and businesses. If your property has suffered fire and smoke damages, water or mold damages, wind or storm damages, we are available to assist 24/7. We’re property damage experts. We also offer financing options for customers that need financial assistance at a moments notice. We're an IICRC Certified Firm, EPA Certified Firm, and an active member of AIR (Alliance of Independent Restorers). We can handle any sized loss from small residential to large commercial. We have resources and partnerships from all over the region and country to call on when needed. Our technicians are IICRC certified in all aspects of the restoration industry (Institute of Inspection, Cleaning, and Restoration Certification) to provide the best possible service to our customers. Let Turning Point Restoration, LLC. be the "Turning Point" of your disaster.

Overview

Hired 20 times

Background checked

10 employees

8 years in business

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook, Instagram

Featured Projects

106 photos

Fire Damage Restoration
General Contracting

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Excellent 4.9

17 reviews

5

94%

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6%

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Thumbtack Customer

Sep 18, 2017

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From Google

Our basement flooded on a Sunday evening. I frantically searched online for help and Turning Point Restoration appeared to be my best option. I called, and within a few hours they had come to my home, assessed the situation, provided a verbal ballpark cost range estimate,* and set up 31 pieces of equipment to dry things out. They were fast, efficient, and professional. It was literally a Special Ops team attacking the enemy in our home. But they did so politely. They put down protectors to keep our carpet and flooring clean in areas not affected by the flooding. The equipment they brought in was cleaned to perfection. I later realized that they had thoroughly cleaned it after previous use so that they would not contaminate our home with mold, etc., from their last job prior to mine. Mark Tretter was our main point of contact and he was the consummate gentleman. He was prompt, professional, and personable. He ran the operation with military precision and excellence. If you need major help ASAP, call Turning Point Restoration. *(They explained that cost was determined by the number of days it took to dry the basement to an acceptable level, which is unknowable at the beginning. They said they would be back daily to measure the moisture in the air and remove the equipment only after the home had dried adequately. They thought the job would take 3-5 days. They were done in 3. They gave me a discount because I did some of the work myself that had been included in the initial estimate).

Jim W.

Sep 18, 2017

Our basement flooded on a Sunday evening. I frantically searched online for help and Turning Point Restoration appeared to be my best option. I called, and within a few hours they had come to my home, assessed the situation, provided a verbal ballpark cost range estimate,* and set up 31 pieces of equipment to dry things out. They were fast, efficient, and professional. It was literally a Special Ops team attacking the enemy in our home. But they did so politely. They put down protectors to keep our carpet and flooring clean in areas not affected by the flooding. The equipment they brought in was cleaned to perfection. I later realized that they had thoroughly cleaned it after previous use so that they would not contaminate our home with mold, etc., from their last job prior to mine. Mark Tretter was our main point of contact and he was the consummate gentleman. He was prompt, professional, and personable. He ran the operation with military precision and excellence. If you need major help ASAP, call Turning Point Restoration. *(They explained that cost was determined by the number of days it took to dry the basement to an acceptable level, which is unknowable at the beginning. They said they would be back daily to measure the moisture in the air and remove the equipment only after the home had dried adequately. They thought the job would take 3-5 days. They were done in 3. They gave me a discount because I did some of the work myself that had been included in the initial estimate).

Thumbtack Customer

Aug 20, 2019

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From Google

I had severe water damage from a burst pipe that flooded my basement. I had no idea what to do especially since I'm a single, woman homeowner. Mark and his team handled everything....the clean-up, working with my insurance adjuster (who was difficult), and having such good documentation that I got the full amount needed for the restoration and the remodel. I like them so much that I asked Mark's team to do the remodel. Mark and his staff walked me through all of the steps but took charge, which I wanted, as I didn't know what to do. The men that did the work were so professional and friendly and I totally trusted them. My basement looks beautiful. Thank you! Andrea-Enola, PA

Thumbtack Customer

Jun 15, 2017

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From Google

Mark and the rest of the guys at Turning Point went above and beyond to get things back to normal after our basement flooded due to a cracked hose bib. If all goes well, well never have need of a restoration company again, but if we do, we know where well be going. They clearly knew what they were doing, explained the process well, and got us our house back. Couldn't recommend highly enough.

Turning Point Restoration, LLC's reply

Thank you for your kind words Nick. We appreciate the opportunity to have served you in your time of need.

Thumbtack Customer

Aug 2, 2017

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From Google

After our finished basement flooded due to a failed sump pump, Mark and his team did a fantastic job of getting it clean and dry again. All of the technicians were polite and kind, taking time to answer all of my questions and walk me through the whole process. They provided great communication, responding quickly to emails. I would definitely recommend Turning Point Restoration!

Credentials

Background Check

Mark Tretter

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We use industry software called Xactimate as a guideline for pricing. Xactimate is a property estimating program designed for claims adjusters, contractors, and insurance carriers. Adjusters/Contractors are able to key in the type and quantity of material damaged for a particular claim. Xactimate is able to generate a cost-estimate for returning that property to its pre-damaged condition. It is a well-conceived, highly developed, and powerful program.
What is your typical process for working with a new customer?
We believe the most important process for working with new customers is communication. With solid communication from the very beginning of each project, our customers will have a complete understanding of the scope of work to be completed, the processes to be used, and timeline for completion. We also inform our customers daily of job progress and are happy to answer any questions they may have.
What education and/or training do you have that relates to your work?
Our technicians are certified in all areas of restoration from the IICRC (Institute of Inspection, Cleaning, and Restoration Certification). We take our trade very seriously. Training and using the latest in technology keeps us sharp and allows us to serve our customers in a way that exceeds expectations. We are also an EPA Certified Firm and an active member of the Alliance of Independent Restorers.

Turning Point Restoration, LLC

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