- What should the customer know about your pricing (e.g., discounts, fees)?
We use industry software called Xactimate as a guideline for pricing. Xactimate is a property estimating program designed for claims adjusters, contractors, and insurance carriers. Adjusters/Contractors are able to key in the type and quantity of material damaged for a particular claim. Xactimate is able to generate a cost-estimate for returning that property to its pre-damaged condition. It is a well-conceived, highly developed, and powerful program.
- What is your typical process for working with a new customer?
We believe the most important process for working with new customers is communication. With solid communication from the very beginning of each project, our customers will have a complete understanding of the scope of work to be completed, the processes to be used, and timeline for completion. We also inform our customers daily of job progress and are happy to answer any questions they may have.
- What education and/or training do you have that relates to your work?
Our technicians are certified in all areas of restoration from the IICRC (Institute of Inspection, Cleaning, and Restoration Certification). We take our trade very seriously. Training and using the latest in technology keeps us sharp and allows us to serve our customers in a way that exceeds expectations. We are also an EPA Certified Firm and an active member of the Alliance of Independent Restorers.