Unique Painters & Builders, LLC

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Framing for an existing building?

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Wall removal required

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About

Unique Painters & Builders is led by experienced managing partners (who have over 40 years of experience with surface protection & applications). With several locations we are able to provide exceptional service for our clients in the DC, MD, VA, PA areas. We take pride in protecting surfaces & relationships by using LOW VOC, BACTERIA AND VIRUS DISINFECTING PAINT.

Overview

Hired 1 time

25 employees

17 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Check, Credit card, and Venmo.

Services offered

Project scope

New room

House

Roof

Reframe

Plumbing or electrical lines needed

Yes

Drywall needed

Yes

Projects and media

Reviews

Customers rated this pro highly for responsiveness, work quality, and professionalism.

3.0

2 reviews

5

50%

4

0%

3

0%

2

0%

1

50%

Howard W.

May 27, 2021

Our family room was in dyer need of wall repair and new electrical outlets installed. The process was very smooth and my house was restored back to order. The best part after having the work done they're painting team was very impressive. A color consultation later we have a beautiful family room.

Gary Y.

Jun 22, 2021

•

Hired on Thumbtack

The workers need to clean up each day instead having my tenant clean up their mess. She was not happy having to clean up behind the painters. The painters also had new paint dripping off the bathroom wall that dried up as well as having compound of the brand new ceiling fans I had installed in the living room and dining room just one day before they started the paint job. When I asked for the supervisor (via email) to give me a call to let him know I was not satisfied, he(his partner who called me by phone around 9:00 pm in the evening) was very unprofessional and would not let me make my point. When he realized I was very serious and determined, he finally remained quiet and claimed he was not aware of the issues meaning he did not check behind his workers. The next day, my tenant called and shared with me no one showed up at the property to finish the paint job. I had to reach out to the supervisor (he did not reach out to me) and asked what was the justification for no one showing up to finish the painting. He claimed he pulled them off the job so that he can investigate but never reached out to me or my tenant to inform us no one was coming that day. He claimed he was going to call me. My question was when was he going to call me and what time since they were suppose to be there at 9:00 in the morning and my tenant called me at 10:00 in the morning to let me know no one showed up. The job was supposed to be completed on a Friday but was not completed until Monday so I had to rescheduled my contractor who was suppose lay down new flooring because he was unable to come on Monday due to Unique Painters and Builders LLC not honoring their agreement to complete the job on Friday. When I went online to pay the remaining balance, the invoice stated i was past due!! How can I be past due when the job was not completed until Monday and I paid the balance Monday evening. Where is the checks and balance with Unique Painter and their accounting accountability since Unique Painters did not honor their completion date on Friday but had the audacity to have me as past due on my final balance. Imaging paying $5,500.00 for a paint job and not being provided with first call resolution and customer satisfaction. I sent Aaron the lead supervisor and his partner an email (I still have the email and pictures to verify why I was not satisfied) asking in terms of customer relations and customer satisfaction if I can respectfully get an decrease on the final balance due to the inconvenience that I and my tenant (who is a senior citizen) experienced. Needless to say, no one responded to my email. Indeed very unprofessional. Imagine having to pay Unique Painters $5,500.00 and not being satisfied and no one responding to the emails I sent Aaron and his partner in reference to a decrease on the final balance. As I am typing this email, I am having new flooring installed. I called my tenant to get an updated progress and she said she is very happy with the work and that the contractor was doing an excellent job as well as cleaned up behind himself and paid attention to details unlike Unique Painters. When a customer is paying $5,500.00 for a paint job and for Unique Painters to have so many years of experience, it is truly sad that they left myself and my tenant very much not satisfied. They made the necessary correction after it was called to their attention by me and the tenant. They did not honor their completion date and were poor communicators. They did not give me any financial compensation on the final balance of $2750.00 or respond to my emails asking for a decrease on the final bill in terms of good customer relations, first call resolution and customer satisfaction. I never had a such a bad experience like what I went through with this paint job and Unique Painters. Indeed, it is truly unacceptable sad without equivocation.

Details: Home • 4 rooms • Walls • Ceiling • Under 8 feet • Repainting - same color • Fair - minor holes and scratches • The painter • No, this is not new construction • Yes, I would like the painter to help move things

Interior Painting

FAQs

What is your typical process for working with a new customer?
First impressions go along way. That initial call between UPB & the potential client ate very important, it lays the foundation. We follow up with a walk-through to gain more insight and for visual effects which help prepare an accurate estimate. after submitting the proposal we follow up 24 to 48 hours to discuss Hopefully getting started or to obtain more information.
What education and/or training do you have that relates to your work?
OSHA 30 HOUR SAFETY TRAINING, OSHA COVID CERTIFIED
How did you get started doing this type of work?
It began with as Family Business, has now grown with our team apart of extended family.

Unique Painters & Builders, LLC

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