Hometress Cleaning Service

Thank you for taking the time to share your experience with our cleaning services. We deeply regret that our service did not meet your expectations, and we appreciate your feedback as it helps us improve and refine our offerings. In response to your feedback, I'd like to clarify a few points regarding the service you received: Our Platinum Cleaning Package includes a 30-minute professional organization, which, as the term suggests, is focused on creating an organized living space. This service involves sorting and arranging items in a methodical way for easy access and a tidy appearance. It is not our intent to make you feel violated, and we sincerely apologize if our service created such an impression. When booking a cleaning session, we provide a detailed checklist of the tasks that will be performed as part of our service. We urge customers to review this to ensure they are fully aware of what our cleaning package entails. When booking online, you were redirected to our checklist. In your situation, it appears there was a misunderstanding regarding what our organization service included. If you had expressed prior to the cleaning that you did not want certain areas to be organized, we would have happily complied with your request. Regrettably, we were not made aware of this preference at the time of your booking or prior to our arrival. Regarding your concerns about the violation of your private spaces and the rearrangement of your personal items, we take these issues very seriously. We would like to assure you that our staff is professionally trained to respect our customers' privacy and personal boundaries. We apologize if there was an oversight during this cleaning session, and we will take steps to address this with our team. We understand that you are upset and felt a discount would be appropriate. However, we believe that the best course of action is to rectify any mistakes we have made. Therefore, we offered a revisit by our cleaners to adjust the organization according to your preferences. We encourage open communication with our clients and are always willing to accommodate specific requests or instructions to ensure your satisfaction. Once again, we apologize for any inconvenience caused and appreciate your understanding as we strive to improve our service. Should you wish to discuss this matter further, please do not hesitate to contact us directly. In addition to the points addressed, I would like to highlight the following: We advise all new customers, including yourself, to thoroughly review our cleaning checklist prior to booking. Understanding what professional organization entails, and communicating any areas to be excluded, can greatly enhance the satisfaction of our services. Furthermore, we encourage our clients to call us directly to provide specific instructions, such as rooms to be avoided. We value open dialogue and are dedicated to ensuring our services meet your unique needs. Please also note that our organization is committed to providing opportunities to diverse communities, including helping minorities build stable futures. We understand that there might be language barriers at times, and we are constantly working to bridge this gap in communication. Your understanding and patience in this matter is greatly appreciated.

Thank you, Candace Wells, for your kind words!