FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Here’s what you can expect if we work together: • Fixed Pricing: We offer fixed-price, so you know exactly what you'll be investing before you start a project. Our pricing includes a one-time setup and a small ongoing investment in maintenance & updates ongoing. We highlight all of this in a 100% free comprehensive and personalized proposal custom to your project • Fast and Responsive Communication: You can always call or email us before, during and after your project's completed. We work with all of our clients longterm and respond to client requests within hours, not days. • Deadlines Met: We work in a clear and simple 4-Phase process that includes milestones and a schedule we prepare together before work is ever started. Deadlines are often met days or weeks in advance. • Attention to Detail & Experience: We always go above and beyond for our clients and like to exceed expectations whenever we can. In addition to following your clear instructions and ideas, we support clients by making recommendations for how their sites and businesses can be even better.
- What is your typical process for working with a new customer?
We typically start working with clients by offering them a full proposal/gameplan for their new website. This proposal is 100% customized to their specific needs and requests and includes fixed setup and ongoing costs to consider as well as a timeline for completion. After reviewing and giving the green light on the proposal, we'll get your account set up and begin with a 1-hour intro call/meeting to begin planning and starting the new site design process.
- What education and/or training do you have that relates to your work?
We're constantly researching digital market trends, innovating with our process and reading/publishing articles about the latest and greatest in the web design world. With each new project, we learn a little more about core industries and can apply our years of experience to produce long-term success for clients across a variety of industries.