FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Jack Chimney & Duct Cleaning and Repair, we offer fair, upfront pricing with no hidden fees. Every home is different, so we provide free estimates based on the specific needs of your chimney, air ducts, or dryer vents. We also offer: Seasonal discounts on full chimney cleanings and duct packages Bundle pricing for multiple services (e.g., chimney + dryer vent cleaning) Military, senior, and first responder discounts No surprise charges — you’ll know the full cost before we start the job We’re committed to providing top-quality service at a price that fits your budget.
- What is your typical process for working with a new customer?
We start by learning about your needs—whether it's a chimney sweep, duct cleaning, or a specific repair issue. Then, we schedule a free on-site inspection at a convenient time for you. Our technician will assess the situation, explain the recommended service in simple terms, and provide a clear, upfront quote. Once approved, we get the job done efficiently—usually the same day or within 24–48 hours. After completion, we do a final walkthrough to ensure you're 100% satisfied before we leave.
- What education and/or training do you have that relates to your work?
Our team is trained and certified in chimney inspection and repair, HVAC system cleaning, and dryer vent servicing. We follow NCSG (National Chimney Sweep Guild) and NADCA (National Air Duct Cleaners Association) guidelines for safety and performance. Each technician completes ongoing hands-on training to stay updated on the latest tools, codes, and best practices to keep your home safe and efficient.