FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer competitive, upfront pricing with no hidden fees. Service call and labor costs are always explained before we start the job, and prices may vary depending on the type of lock or key. We also provide discounts for seniors, military, and repeat customers — just ask!
- What is your typical process for working with a new customer?
We start by asking a few quick questions to understand the situation, then provide clear pricing and an estimated arrival time. Once onsite, we confirm the quote, complete the job efficiently using professional tools, and make sure everything works perfectly before we leave. We always focus on great communication, transparency, and making the process stress-free for the customer.