Floor Pro

Lexington, SC

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About this pro

How does your service stand out?

We are a family-owned and locally-operated cleaning, maintenance and restoration business. At FLOOR PRO, we provide a concierge-level of service unlike any other in the midlands. With over 20 years of personal industry experience, we are able to deliver quality residential and commercial services to all of our clients. The cleaning industry is full of "cleaners" who can do a job, but have know idea why some things work and others don't. At FLOOR PRO, we have IICRC certifications,as well as, the experience to be able to tell you what we are cleaning, how we will clean it, and why it should be cleaned in that manner. We never try to "sell" you something you do not truly need.

What do you enjoy about the work you do?

At FLOOR PRO, we enjoy meeting and educating clients on the specific cleaning, maintenance or restoration needs for their home and/or business. Making people happy by providing an exceptional customer experience is what I believe separates FLOOR PRO versus the competition. I love being a small-business owner and being part of a community where I get to know my customers on a personal level.
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Location

Lexington, SC 29072

Background check

Complete

Years in business

11

Number of employees

9

Times hired on Thumbtack

393

Reviews

199 Reviews
  • Sharonda A. Jul 17, 2017
    Carpet Cleaning
    Verified Review
    They were great!
  • Wanda B. Jul 10, 2017
    Carpet Cleaning
    Verified Review
    This company is so professional, personable and customer friendly. I'll use Floor Pro as long as I have carpet and I'll tell all of my friends about them. The management takes good care of their employees and the employees take care of their customers. Business 101!!! Jimmy and JC were in and out in 20 minutes ( 2 rooms and an area rug). I've used several other companies prior to hiring Floor Pro but not after today. Do yourself a favor...Floor Pro is the way to go!! Virginia sends you a text with pics of the guys coming and gives you a 20-30 heads up call. Awesome
  • Alice M. Jul 7, 2017
    Carpet Cleaning
    Verified Review
    The two men that came to our house were very helpful. They explained everything and answered all of our questions. They were polite and efficient. We will use them again next year if at all possible.
  • Miss N. Jun 23, 2017
    Carpet Cleaning
    Verified Review
    Devon and jimmy were very professional in explaining the cleaning process.
    Larry G. Jun 23, 2017

    Miss N, Thank you for your great 5-Star review! Each one of our technicians at FLOOR PRO that's comes out your home is IICRC-certified, ensuring you have someone who not only can clean your home, but answer any questions you may have about our process and troubleshoot any areas of concern. It's one of the qualities that differentiates us versus our competition here in town, and the commitment we have behind a quality job done. Larry Gates, Owner/Operator Floor Pro

  • Shelly M. Jun 15, 2017
    Carpet Cleaning
    Verified Review
    Excellent job all around.
    Larry G. Jun 16, 2017

    Shelly, Thank you for your great review! We appreciate your opinion and value your feedback. Larry Gates, Owner/Operator Floor Pro

  • Thumbtack Customer Jun 7, 2017
    Floor Pro called and asked if they could come a bit early since they were ahead of schedule. They didn't charge extra for spot treatments and cleaned a large room that I hadn't had time to vacuum due to them arriving early. They worked very efficiently and explained the process thoroughly and had time to add a rug and a couple of closets extra for a minimal charge. Very pleased.
    Larry G. Jun 16, 2017

    Thank you so much for your wonderful review! We appreciate you sharing your experience with others, and letting people know we go to great lengths to take care of our customers. Larry Gates, Owner/Operator Floor Pro

  • Jill C. Jun 3, 2017
    Carpet Cleaning
    Verified Review
    Great job!
    Larry G. Jun 16, 2017

    Jill, Thank your for your incredible 5-Star Review! We value your feedback, and are so happy that we were able to exceed your expectations ! Larry Gates, Owner/Operator Floor Pro

  • Tiffanie N. May 16, 2017
    Carpet Cleaning
    Verified Review
    They did an excellent job. We would definitely use them again in the future!
    Larry G. May 18, 2017

    Tiffanie, Thank you for the amazing review! The fact that you would use our business again , there is no greater compliment to us! Thanks again! Larry Gates, Owner/Operator Floor Pro

  • Olivero R. May 3, 2017
    Carpet Cleaning
    Verified Review
    they arrived to my house a little earlier after the secretary called me, presented themselves to me and my wife, and started to clean my carpet, after I told them what needed to be clean, they did a superb job on the carpet it looks great. My mistake was to asked them how long we needed to wait before we went inside, or before it dried completely. my wife and I are satisfy with the job done.
    Larry G. May 15, 2017

    Olivero, Thank you for your 5-Star review! We truly value your opinion and appreciate you sharing it with others. Larry Gates, Owner/Operator Floor Pro

  • Lyn I. Apr 30, 2017
    Carpet Cleaning
    Verified Review
    Very pleasant, professional, and thorough. Good value. I will use FloorPro again and highly recommend them. Larry, Virginia, Jimmy and Josh are all just exceptional. Thank you!
    Larry G. May 15, 2017

    Lyn, Thank you for your great review! We appreciate you letting others know we took great care of you, and look forward to taking care of you again in the future. Larry Gates, Owner/Operator Floor Pro

  • George R. Apr 18, 2017
    Carpet Cleaning
    Verified Review
    Great results.
    Courteous and professional staff with a great attitude that completed their tasks in a timely and professional manner. Results were excellent.
    Larry G. Apr 18, 2017

    George, Thank you for your great review! We appreciate you letting others know that we took care of you and your home! Larry Gates, Owner/Operator

  • Kathy H. Apr 14, 2017
    Carpet Cleaning
    Verified Review
    Excellent job!!
    Virginia was very helpful in explaining the process and Larry called me the day of my service. They sent pictures of the technicians that would be coming to my home and Jimmy and Devon did an excellent job! They were very knowledgeable and professional. I will highly recommend Floor Pro to all my family and friends!
    Larry G. Apr 18, 2017

    Kathy, Thank you for your amazing review! We appreciate you letting others know that our business took care of you during the entire experience with Floor Pro. It means the world to us that you would recommend us to those you know! Larry Gates, Owner/Operator

  • Lisa J. Apr 13, 2017
    Upholstery and Furniture Cleaning
    Verified Review
    Sofa and Loveseat
    I got my sofa and loveseat cleaned. The service was excellent there was only one problem one of the arms on the chair I think was missed
    Larry G. Apr 18, 2017

    Lisa, Thank you for your great review! If there is ever an issue where things don't turn out just right, just let us know, as we will be happy to come back out to make things right. Larry Gates, Owner/Opersor

  • Chris S. Apr 13, 2017
    Carpet Cleaning
    Verified Review
    Great job
    The men were very professional and did a fantastic job.
    Larry G. Apr 13, 2017

    Chris, Thank you for your awesome review! We truly value your opinion and appreciate you sharing it with others. Thanks again! Larry Gates, Owner/Floor Pro

  • Matthew O. Apr 7, 2017
    Carpet Cleaning
    Verified Review
    Great value, great job!
    Professional, friendly, quality performance of the task. Would hire them again. Top notch company to work with!
    Larry G. Apr 13, 2017

    Matthew, Thank you for your amazing review! We appreciate you sharing with others the qualities of our business that we believe sets us apart from others in our industry. Larry Gates, Owner Floor Pro

  • Bruce W. Apr 4, 2017
    Carpet Cleaning
    Verified Review
    Great job!
    Great job. I would recommend to my friends.
    Larry G. Apr 13, 2017

    Bruce, Thank you for your great 5-STAR review! One of the best compliments we could ever receive is the referral of your friends to us! Thanks! Larry Gates, Owner/Operator Floor Pro

  • Casey R. Apr 3, 2017
    Carpet Cleaning
    Verified Review
    Great cleaning, affordable price.
    Larry G. Apr 3, 2017

    Casey, Thank you for your 5-Star review! We appreciate you pointing out to others that we provided you a great service at a reasonable price. Thank you for your business. -Larry Gates, Owner/Operator Floor Pro

  • Lucy C. Apr 1, 2017
    Carpet Cleaning
    Verified Review
    Quick and Clean!
    They cleaned my carpet very well, quickly. Great communication from the Floor Pro Team. I would use them again.
    Larry G. Apr 3, 2017

    Lucy, We know how important everyone's time is, and we pride ourselves on being effecient and thorough to each client we take care of. Communication is a big deal to us at Floor Pro, and we like for you to be informed every step of the way. We truly appreciate you letting others know you would use our service again. -Larry Gates, Owner/Operator Floor Pro

  • Donald A. Mar 30, 2017
    Carpet Cleaning
    Verified Review
    Highly recommend-great job and fair price
    We requested carpet and upholstery cleaning and are extremely pleased with the quality results from Floot Pro. From our first contact through Thumbtack, the Floor Pro staff scheduled the appointment according to my requested date/time. The staff confirmed before they came and provided the names of the staff who would show up at the house to do the work. They were very professional and courtious and did a terrific job. The price was very fair and our carpets, sofa and chairs look great. Would highly recommend Floor Pro.
    Larry G. Mar 31, 2017

    Donald, Thank you for your amazing review!!! We truly appreciate you letting others know that we go to great lengths to take care of our clients and their businesses and homes. There is no greater compliment that we could receive than the fact that you would use our business again! Thanks so much! -Larry Gates, Owner/Operator FLOOR PRO

  • William C. Mar 30, 2017
    Carpet Cleaning
    Verified Review
    Great and fast response
    Sent pictures of the technician coming to the house, they were on-time and the cost was exactly what I was quoted. They were polite and professional. I will use them again.
    Larry G. Mar 30, 2017

    William, Thank you for your great review!! We appreciate you letting others know that you had a wonderful experience with our business. We look forward to taking care of you again in the future! -Larry Gates, Owner/Operator FLOOR PRO

  • Jennifer H. Mar 17, 2017
    Carpet Cleaning
    Verified Review
    Awesome service!
    Lawrence and Stephen were fantastic! The floors look great and the sofa/loveseat smell so much better as do the carpets! I couldn't believe how quick they did 4 rooms and 2 pieces of furniture. I have already referred them to a friend and next time I need this done I will be calling them! Larry and Virginia were great as well with communication!
    Larry G. Mar 22, 2017

    Jennifer, Thank you for your incredible review! We appreciate you letting others know we took great care of your home, and were very efficient with our service. The greatest compliment we could ever receive is the referral of those you know. We appreciate and value your business and kind words! -Larry Gates, Owner

  • David S. Feb 27, 2017
    Upholstery and Furniture Cleaning
    Verified Review
    Job well done and would do again
    Well done and as advertised.
    Larry G. Feb 28, 2017

    David, Thank you for your great 5-Star Review! We appreciate you letting others know we took great care of you at the price we quoted, and that you would use our business again. Thanks so much! Larry Gates, Owner/Operator FLOOR PRO

  • Keith M. Feb 14, 2017
    Carpet Cleaning
    Verified Review
    Good Customer Service
    Good professional customer service from scheduling to technicians arriving. My only recommendation is the technicians can clean up their water in customer floors prior to their departure. Other than that I like the services received.
    Larry G. Feb 14, 2017

    Keith, Thank you for your great review! We apologize for the oversight of our technicians of some water that would have been left behind, as I know this was not intentional. It is always our top priority to take great care of each client and their home. Thank you for sharing with others your experience with our business. Larry Gates, Owner/Operator FLOOR PRO

  • Gray H. Feb 11, 2017
    Carpet Cleaning
    Verified Review
    Great service and very responsive.
    Awesome experience! I had the day off and wasn't planning on getting carpet cleaned but when my granddaughter decided to smear lip stick all over then living room carpet I had no choice. They communicated the process expertly, estimated the time the Techs would arrive and actually called me when they were going to be late but only by 20 minutes. Very polite Techs,performed the work neatly and efficiently. Definitely would hire again!
    Larry G. Feb 15, 2017

    Gray, Thank you for your amazing review! We appreciate you letting others know that we stay informed with our clients every step of the way during their experience with our business. One of the greatest compliments we can ever receive is the fact that you would use our business again. Thanks! Larry Gates, Owner/FLOOR PRO

  • Jerry J. Feb 1, 2017
    Upholstery and Furniture Cleaning
    Verified Review
    GOOD CHOICE
    On time, pleasant, efficient. Our sofa and chairs look brand new.
    Larry G. Feb 2, 2017

    Jerry, Thank you for your great review! We are so glad that we could make your furniture look like new! Larry Gates, Owner Floor Pro

  • Joanne Y. Feb 1, 2017
    Carpet Cleaning
    Verified Review
    Good service. Need to be told about addiitonal charges.
    Service was great; they were very professional. My only comment is that I explained I wanted to make sure all pet dander was taken care of and so they added a pet deodorizer. Great, except that they neglected to tell me that was an additional $60. I probably would have said ok but would have liked to have been told in advance, not as I was paying them.
    Larry G. Feb 2, 2017

    Joanne, Thank you for your review! On Thumbtack, we are able to give an estimate based on the information given. The more detailed the request, the more of an exact estimate we can provide. We always inform a client of any additional charges if they decide to add on any services beyond the original request. Thanks! Larry, Owner/Operator Floor Pro

  • Rebekka H. Jan 30, 2017
    Carpet Cleaning
    Verified Review
    Fantastic
    We had a couple of rooms and a set of stsirs cleaned and deodorized prior to move out of a rental. Larry communicated with me promptly for scheduling and any time I had a question. A week prior to the scheduled clean I was put on bed rest and shipped to Ohio to be with family. I emailed and let them know I'd not be there, but that my mom would be and could I pay via phone? I was told it was no problem at all. They stayed in contact with not only myself, but with my mom also. They arrived on time and according to my mom and pictures they sent, did a fantastic job! Soon after it was completed, I received a phone call asking if I'd like to pay over the phone or be invoiced. Paid over the phone with no problems at all. She even asked how I was feeling and if everything was going well and thanked us for our business. I would absolutely recommend Floor Pro to anyone. Their customer service was outstanding and the work fantastic. I'm confident we will not have any problems at all getting our security deposit back!
    Larry G. Jan 31, 2017

    Rebekka, Thank you for your incredible review!!! We appreciate you sharing your personal story with others on how our business took great care of you and your home. At FLOOR PRO, we treat you like family, because we are one! We are locally-owned and operated and know how important the little things are when it comes to business, and we plan to keep it that way! We appreciate your business! Larry and Virginia Gates, Owners/Operators

  • Davi L. Jan 30, 2017
    Carpet Cleaning
    Verified Review
    Great Job
    On time and guys were great! Would use again.
    Larry G. Jan 30, 2017

    Davi, Thank you for your great 5-STAR Review! We appreciate you letting others know that we took great care of your home, and that you would use us again! Larry Gates, Owner Floor Pro

  • Neill B. Jan 30, 2017
    Carpet Cleaning
    Verified Review
    very quick to respond
    The guys were fast and very good. I needed to get the floors cleaned on a house I have moved out of and they were able with very little notice to get the job done.
    Larry G. Jan 30, 2017

    Neill, Thank you for the awesome review! We love being able to take care of our clients, and know that a quick response to your needs can make all the difference. We know that you can't always plan everything in life, and that sometimes it means a last-minute appointment is needed. Being timely and efficient are our top priorities at Floor Pro, and always will be. Thanks! Larry Gates, Owner/Operator Floor Pro

  • Ron G. Jan 22, 2017
    Carpet Cleaning
    Verified Review
    Nice job.
    Quick, efficient, thorough.
    Larry G. Jan 25, 2017

    Ron, Thank you for your 5-Star Review! We appreciate you pointing out to others some of the qualities we believe are important when hiring a professional. Larry Gates, Owner/Operator Floor Pro

  • Wilma C. Jan 18, 2017
    Carpet Cleaning
    Verified Review
    I highly recommend Floor Pro - Professional, Courteous, Great Job!
    This is a top notch company that takes their business very seriously. Emailed pictures of the technicians that would be coming to clean my carpet. They were very courteous and did a great job! I would definitely recommend Floor Pro. Thanks.
    Larry G. Jan 18, 2017

    Wilma, Thank you for your wonderful review!! We appreciate you letting others know that we took great care of you and your home. We appreciate that you would recommend us to those you know. Thanks! Larry Gates, Owner/Operator FLOOR PRO

  • Diana M. Jan 3, 2017
    Carpet Cleaning
    Verified Review
    Very professional! Thank you!
    Larry G. Jan 9, 2017

    Diana, Thank you for your great 5-STAR REVIEW! Being professional is not a characteristic you always see in our industry, and we are happy we exceeded your expectations! Larry Gates, Owner/Operator FLOOR PRO

  • Lyndall D. Dec 17, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    Great job
    Very friendly. Timely and did a great job!
    Larry G. Dec 18, 2016

    Lyndall, Thank you for your amazing review! We appreciate you sharing with others the qualities that we believe makes our business stand out versus others in the industry. Larry Gates, Owner/Operator Floor Pro

  • Randall S. Dec 13, 2016
    Carpet Cleaning
    Verified Review
    Showed up on time, great communication.
    Showed up on time, great communication.
    Larry G. Dec 18, 2016

    Randall, Thank you for your great 5-Star Review! Communication and timeliness are very important to us at FLOOR PRO, and we strive for excellence in both of these fields. Larry Gates, Owner/Operator Floor Pro

  • Joy T. Dec 13, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    Wonderful service!
    I cannot say enough how pleased I am with Floor Pro. I first contacted the company via Thumbtack. Larry messaged me right away-and this was on a Sunday. I wasn't expecting such a quick reply. Larry came by first thing Monday morning to look at my furniture and floors. I was able to get an appointment the very next day! Virginia, who helped to schedule the appointments, was also very helpful. She texted me pictures of the people who would be coming by. Floor Pro is not pushy, they give you good estimates and let you chose what you want but will also give advice. Josh and Jimmy were the technicians who came by my home. They were friendly and professional. You won't be disappointed! Thank you, Floor Pro!
    Larry G. Dec 13, 2016

    Joy, Thank you so much for your incredible review, we are speechless! Thank you for letting others know your experience with us was exceptional every step of the way. Our goal is for each client to see the difference quality services by caring professionals can be. Thank you again! Larry and Virginia Gates, Owners/Operators Floor Pro

  • Cheryl G. Dec 11, 2016
    Carpet Cleaning
    Verified Review
    Need much Improvement
    Loved the pictures of the technicians ... Having a visual impairment, it was to be more aware - who is coming to do a service. Eventhough I was quoted one price, I was charged a higher price. Couldn't smell the deodorizer on the carpets. The tecninicians did not totally remove the furniture from the carpet area - as in the dining room move the table off the carpet (only the chairs were removed. In the living room, chest on carpet, I asked the technician to move the chest off the carpet - he responded he was going to slide the chest clean one side , then slide the carpet to the other side etc. in the only room - nothing was moved - it was like a quick vacuum. To me ... the goal here was - "let's hurry up and go"
    Larry G. Dec 12, 2016

    Cheryl, I am sorry to hear that you were disappointed. As we discussed on the phone, PRIOR to coming out, the reason for the price difference was that what you wanted done was not what you put on the request form here on Thumbtack. As for the moving of the furniture, to my knowledge there is no company that would move all items completely out of a room clean and then replace items (we are a cleaning company not a moving company). Our moving policy, as my office manager spoke with you about, is we will move items that you ask us to move around in a room and then replace them on chips or blocks. Lastly, the deodorizer that we us is an enzyme treatment. This product is made to eliminate odors not simply cove them up with a fragrance smell (as many people can not handle these unnatural products). The fact that you could not smell anything means that the product did its job and eliminated all odors. My technicians were under the impression that you were well pleased with the service since you told them how great it looked when they left. If you would have called me I would have been happy to come back out and address any concerns you may have had.

  • Jennifer B. Dec 4, 2016
    Carpet Cleaning
    Verified Review
    Floor Pro guys did a great job!
    Very happy with the service. Used Floor Pro to do a move out cleaning and I got back my security deposit. Very professional and courteous service.
    Larry G. Dec 11, 2016

    Jennifer, Thank you for your great review! We work with clients during move-in or move-out's quite often, and know how important a great job is. Exceptional service and professionalism is our #1 priority at Floor Pro. Thank you for sharing with others your experience! Larry Gates, Owner/Operator Floor Pro

  • Cynthia S. Dec 2, 2016
    Carpet Cleaning
    Verified Review
    Great job
    Great job by Floor Pro! I would definitely use them again.
    Larry G. Dec 11, 2016

    Cynthia, Thank you for your 5-STAR review! We appreciate you letting others know you would use us again, as there is no higher compliment we can receive! Larry Gates, Owner/Operator Floor Pro

  • MB F. Nov 28, 2016
    Carpet Cleaning
    Verified Review
    Highly recommended
    I called Floor Pro and they had two technicians here within 2 hours. They were professional, thorough and polite. I will definitely be using them again.
    Larry G. Nov 28, 2016

    MB, Thank you for your wonderful review! We love being able to take of our clients in a timely manner, as everyone's time is so valuable. Thank you for letting others know you would use our business again! Larry Gates, Owner/Operator FLOOR PRO

  • Erin G. Nov 27, 2016
    Carpet Cleaning
    Verified Review
    Highly recommend Floor Pro
    Carpet cleaning with stains from toddlers and pets. Floor Pro was professional and friendly. The carpet looks and smells great
    Larry G. Nov 28, 2016

    Erin, We know how hard things can be to keep clean with toddlers and pets ( have both myself also) and we are always here to help, no matter what accidents they may bring your way! Thanks for letting others know that we were able to help make your home look great in time for Thanksgiving! Larry Gates, Owner/Operator FLOOR PRO

  • Stephanie P. Nov 23, 2016
    Carpet Cleaning
    Verified Review
    Good job, no hype.
    Floor Pro was fast, efficient, considerate and effective. They didn't try to sell extras, just did what I asked for the agreed upon price. I liked that they identified their techs by emailed photo before the job. I already plan to use them again.
    Larry G. Nov 28, 2016

    Stephanie, Our job at FLOOR PRO is to educate our clients on the cleaning needs for their business or home, not sell them something they don't. We pride ourselves on providing the highest quality service at a fair price. As a locally-owned and operated business; we are able to provide concierge-level service that our competitors can't. The little details mean all the difference. Thank you for sharing with others the things we believe set us apart. Larry Gates, Owner/Operator FLOOR PRO

  • Chris B. Nov 22, 2016
    Carpet Cleaning
    Verified Review
    Very satisfied
    Customer servic was excellent and the team even sent me before and after pictures since I'm away from my house and unable to see for myself. Price for cleanup my and carpet stretching was fair and looks great. I definitely recommend floor pro and will use them again.
    Larry G. Dec 2, 2016

    Chris, Thank you so much for your great review! Carpet repair/re-stretching is another service we offer our clients so they only have to make one phone call for their flooring needs. We appreciate you letting others know that you would use us again. Larry Gates, Owner/Operator FLOOR PRO

  • Suzy S. Nov 21, 2016
    Carpet Cleaning
    Verified Review
    Very professional
    Very professional and carpets look great!
    Larry G. Nov 28, 2016

    Suzy, Thanks for your 5-STAR REVIEW! Being professional, making your home look great, and exceptional customer service is our standard at FLOOR PRO. We appreciate you letting others know that we took great care of your home! Larry Gates, Owner/Operator FLOOR PRO

  • Laura T. Nov 13, 2016
    Carpet Cleaning
    Verified Review
    Great!
    Timely and carpets look much better!
    Larry G. Dec 2, 2016

    Laura, Thank you for your 5-Star Review! We truly value you taking a moment to let others know we did a great job at your home. Larry Gates, Owner/Operator FLOOR PRO

  • Lauren B. Oct 27, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    Definitely Give Them A Call
    Great experience. Friendly service. They even sent photos of the technicians coming to the house so we would know who to expect. We just needed protection on our new furniture and we're glad we did. Worked well and has already been put to the test. Thanks again!
    Larry G. Nov 1, 2016

    Lauren, Thank you so much for your great review! We appreciate you sharing with others your experience with our business! -Larry Gates, Owner/Operator FLOOR PRO

  • Beth B. Oct 21, 2016
    Carpet Cleaning
    Verified Review
    Floor Pro was excellent.
    Floor Pro was great. Very professional, follow up during scheduling was great. The men who came to clean were nice and professional. Would recommend Floor Pro.
    Larry G. Nov 1, 2016

    Beth, Thank you for your wonderful review! We appreciate you letting others know that you had a great experience. One of the best compliments we can ever receive is the fact that you would use us again. We appreciate your business! -Larry Gates, Owner/Operator FLOOR PRO

  • Ashley L. Oct 20, 2016
    Rug Cleaning
    Verified Review
    Best professionals for antique rug cleaning!
    Floor Pro cleaned an antique oriental rug (wool) for me. The rug was filthy from the previous owner and it smelled like pet urine. Floor Pro contacted me almost immediately after I posted on Thumbtack, provided a VERY reasonable price and had the job done in under a week! Bravo! Very professional, great communication, A+ all the way! I will use them again and will recommend them to all! Thanks Floor Pro!
    Larry G. Nov 1, 2016

    Ashley, Thank you for your amazing review! We love taking care of you like family, because we are a family-owned business our self. From the initial contact, to the last part of the job; we keep you informed every step of the way. Thanks for sharing your experience! -Larry and Virginia Gates, Owners/Operators FLOOR PRO

  • Mary A. Oct 13, 2016
    Carpet Cleaning
    Verified Review
    Great job!
    They arrived early, but called first to see if that was ok. Did a great job cleaning the carpet. Very courteous and professional. Texting photos of the technicians was truly appreciated. Thank you!
    Larry G. Nov 1, 2016

    Mary, Thank you for your 5-STAR review! We appreciate you sharing with others some of the things we do as a company to separate us versus the competition. We appreciate your kind words! Larry Gates, Owner/Operator FLOOR PRO

  • Joseph R. Oct 9, 2016
    Carpet Cleaning
    Verified Review
    Great work!
    They did a great job and the customer service was wonderful!
    Larry G. Oct 9, 2016

    Joseph, Thank you for your great review! We appreciate you letting others know you had a great experience with our company. -Larry Gates Owner/Operator

  • Bryan M. Sep 29, 2016
    Carpet Cleaning
    Verified Review
    Need to hire
    They were very nice and did a exceptional job.
    Larry G. Sep 30, 2016

    Bryan, Thank you for your 5-STAR review! We appreciate you letting others know we did a great job for you! Larry Gates, Owner/Operator FLOOR PRO

  • Sarah T. Sep 24, 2016
    Carpet Cleaning
    Verified Review
    Carpet Cleaning
    Responses were prompt, website was informative, and prices seemed fair ($115 for two large rooms and a staircase). The owner's wife texted to let us know when they were on their way and senot photos of the technicians we should be expecting. I thought that was a nice touch.
    Larry G. Sep 30, 2016

    Sarah, Thank you for your amazing review! As a family-owned business, we are able to give our clients a concierge-level of service unlike any other in the area. Thanks for letting other know about your experience! Larry Gates,Owner/Operator FLOOR PRO

  • Shannon H. Sep 20, 2016
    Carpet Cleaning
    Verified Review
    Carpet shampooing
    These guys were awesome. Showed up super early and were done super fast, and ALL the stains were completely gone from our carpet. We also got the pet treatment at their recommendation and it smelled instantly better from the previous owner of our house's dogs.
    Larry G. Sep 30, 2016

    Shannon, Thank you for your amazing review! We love it when we can make carpets look brand-new again for our clients! Thanks for taking a moment to share with others your experience with our business. We look forward to taking care of you again! Larry Gates,Owner/Operator FLOOR PRO

  • Debra A. Sep 18, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    Great job and customer service!
    Great job. They arrived when they said they would and sent names and photos of the workers who I should expect to arrive!
    Larry G. Oct 9, 2016

    Debra, Thank you for your wonderful review! We appreciate you pointing out the little things we do differently to separate our business versus others in the industry. Larry Gates, Owner/Operator Floor Pro

  • Derek D. Sep 9, 2016
    Carpet Cleaning
    Verified Review
    Floor Pro is just that!
    I used Floor Pro to have the carpet in all of the rooms in my house (a total of 6) cleaned. They were extremely professional and my carpet looked fantastic once they were done! They sent we a text reminder on the day of the scheduled service. that included the names, and photos, of the gentlemen that were coming to do the service (very nice touch). They are an excellent business that I highly recommend and will definitely use again!
    Larry G. Sep 12, 2016

    Derek, Thank you for your amazing review! We love to hear that you were completely satisfied with our service, and that you not only use us again, but also recommend us to others you know. We appreciate your business! Larry Gates, Owner/Operator

  • JB W. Sep 2, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    Great Job at a Fair Price
    Carried in a Futon that was in need of a good cleaning and Floor Pro did a great job at a fair price!!! J B Whatley
    Larry G. Sep 12, 2016

    JB, Thank you for your kind review! One thing we offer to locals is the fact that they can bring in their rugs or furniture for us to clean just as easily as us coming to their business or home. Thank you for letting others know we provided a great service at a fair price. Larry Gates, Owner/Operator FLOOR PRO

  • Marc V. Aug 30, 2016
    Carpet Cleaning
    Verified Review
    I contracted with Floor Pro to clean my living room carpet and a car seat. They were very responsive to my request. They called ahead of time to confirm and even called before they departed for my house. VERY professional and excellent service. I would recommend them to anyone looking to clean their floors or carpet.
    Larry G. Sep 12, 2016

    Marc, Thank you for your awesome review! One thing we believe sets us a part versus the competition is the the constant contact during your entire appointment with our business. We know everyone's time is important and we respect that, and being informed the entire time is always part of our standard at FLOOR PRO. Thank you for letting others know you would use our services again! Larry Gates, Owner/Operator FLOOR PRO

  • Della C. Aug 22, 2016
    Carpet Cleaning
    Verified Review
    Larry G. Aug 22, 2016

    Della, Thank you for your 5-Star review! The highest compliment we can receive . We appreciate your business! -Larry Gates, Owner/Operator Floor Pro

  • Marianna U. Aug 14, 2016
    Carpet Cleaning
    Verified Review
    Local! Reasonable price, on time show, professional service. They even sent the servicemen's pictures for safely identification. I use them again.-M
    Larry G. Aug 22, 2016

    Marianna, Thank you for your incredible review! We appreciate you pointing out all the quantities we believe helps our business stand our versus others in our industry. One of the best compliments we can ever receive is that fact that you would use us again. We look forward to taking care of your home again in the future. -Larry Gates, Owner/Operator Floor Pro

  • Shaun W. Aug 8, 2016
    Carpet Cleaning
    Verified Review
    Carpet cleaning, Tile and grout service. From initial appt set-up to completion of the job, I am 100% sure I will recommend this company. They were in and out in a jiffy. Plus they still appreciate the military and gave a discount.
    Larry G. Aug 22, 2016

    Shaun, Thank you for your wonderful review! Yes, we always appreciate our military clients; and they always receive a discount with us, whether it's their 1st or 15th cleaning with us. Making sure your entire experience is a great one is always customary with our business. Thanks ! -Larry Gates, Owner/Operator Floor Pro

  • Tarah D. Aug 7, 2016
    Carpet Cleaning
    Verified Review
    Larry G. Aug 22, 2016

    Tarah, Thanks for the 5-Star review! A compliment that doesn't get any better than that! -Larry Gates, Owner/Operator Floor Pro

  • LynnMarie H. Jul 27, 2016
    Carpet Cleaning
    Verified Review
    I was very pleased with floors pros from the beginning. I had a large house and a time restraint that needed be met. They were very accommodating. Their price was excellent and the workers were great. I especially appreciated the text message that included a name and photo of each person coming to the home.
    Larry G. Aug 22, 2016

    LynnMarie, Thank you for your great review! We appreciate you letting others know what an awesome experience you had with our business. Our goal at Floor Pro is to make sure you are taken care of every step of the way, and I am happy hat we exceeded your expectations. -Larry Gates, Owner/Operator Floor Pro

  • Leila I. Jul 25, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    quick service, easy scheduling
    Larry G. Aug 22, 2016

    Leila, Thank you for your kind review! We appreciate you taking a moment to let others know about your experience! -Larry, Owner/Operator

  • Kim A. Jul 19, 2016
    Carpet Cleaning
    Verified Review
    Quick, easy, affordable and professional. I couldn't have asked for anything better! Thank you so much for cleaning our carpets and stairs! Between 3 kids, 2 dogs and 2 cats it was badly needed and now our carpets look like new!
    Larry G. Jul 20, 2016

    Kim, Thank you so much for your wonderful review! All of the things you mentioned, affordable, professional, and efficient; are the qualities we believe help FLOOR PRO stand out versus the competition. We are so glad we were able to make your carpets look brand-new again! Larry Gates, Owner/Operator FLOOR PRO

  • Lonnie C. Jul 15, 2016
    Carpet Cleaning
    Verified Review
    Quick courteous and friendly service. Team got in and knocked it all out swiftly. We are in the process of moving and they completely worked around the myriad of obstacles in the way. Will definitely be reaching out for additional support and assistance.
    Larry G. Jul 20, 2016

    Lonnie, Thank you for your great review! Our standard at FLOOR PRO is to always give quality service by friendly professionals. One of our biggest compliments is the fact that you would use us again for service in the future! Thanks again! -Larry Gates, Owner/Operator FLOOR PRO

  • Tori N. Jul 11, 2016
    Carpet Cleaning
    Verified Review
    Larry G. Jul 20, 2016

    Tori, Thank you for your incredible 5-STAR REVIEW! No higher compliment can we receive for a job well done. Thank you for your business, we appreciate it! Larry Gates, Owner/Operator FLOOR PRO

  • Lynnette M. Jun 29, 2016
    Carpet Cleaning
    Verified Review
    I am so impressed with Floor Pro! Virginia is professional yet very friendly. I appreciate them texting the techs pictures. The techs arrived early and were very friendly and helpful when discussing what I needed. The process was quick, but quick doesn't mean they weren't thorough it just means i can get on with my day faster. I had my carpet cleaned by another company before and they left stains they said they couldnt get rid of. Floor Pro took care of all of it! All the stains the other company left are gone! I will never use another company and will absolutely recommend Floor Pro to everyone. Thanks guys!!
    Larry G. Jul 6, 2016

    Lynette, Thank you for your outstanding review! We appreciate you letting others know the steps we take to make sure our clients are informed every step of the way, and that we are able to give a level of service beyond what is expected for our industry. The biggest compliments we can ever receive is the fact that you would use our business again, and recommend us to anyone you know. Thanks so much! Larry Gates, Owner/Operator FLOOR PRO

  • Alice O. Jun 25, 2016
    Carpet Cleaning
    Verified Review
    Lawrence and Justin worked as a team. They were conscientious and helpful with moving the furniture back int our dining room. Our old carpet looks better than it has after previous cleanings. Can't wait to see our area rug when it comes back. Will use Floor Pro next time. Thank you! Alice and David Odell
    Larry G. Jun 27, 2016

    Alice, Thank you so much for your gracious review! We appreciate you noticing that we take care of our clients and their homes in every way possible. One of the biggest compliments you can ever give us is the opportunity to take care of you again in the future. Thanks again, we appreciate your business! Larry Gates, Owner/Operator FLOOR PRO

  • Michelle M. Jun 24, 2016
    Carpet Cleaning
    Verified Review
    The entire experience was wonderful from beginning to end. from initial phone call, to the WONDERFUL gentlemen that came to clean the carpets.
    Larry G. Jun 27, 2016

    Michelle, Thank you so much for your wonderful review! Our goal is to make your entire experience from beginning to end a great one. We appreciate you letting others know how your experience was with our business. Larry Gates, Owner/Operator FLOOR PRO

  • Mike R. Jun 14, 2016
    Carpet Cleaning
    Verified Review
    Communication was great. They were prompt and got the job done well.
    Larry G. Jun 14, 2016

    Mike, Thank you for your great review! We appreciate you letting others know that we did a great job in every aspect taking care of you and your home. -Larry Gates, Owner/Operator FLOOR PRO

  • Paul C. Jun 14, 2016
    Carpet Cleaning
    Verified Review
    Very professional and fast.
    Larry G. Jun 14, 2016

    Paul, Thank you for letting others know two things that mean a lot to us, being professional and timely. We appreciate your business and look forward to taking care of you again in the future. -Larry Gates, Owner/Operator Floor Pro

  • Janice W. Jun 7, 2016
    Carpet Cleaning
    Verified Review
    It went well. I will use them again.
    Larry G. Jun 14, 2016

    Janice, Thank you for giving us a great review! One of the greatest compliments we can ever receive is the fact that you would use us again in the future. We appreciate you business. -Larry Gates, Owner/Operator FLOOR PRO

  • Samantha H. Jun 1, 2016
    Carpet Cleaning
    Verified Review
    Everything was perfect!! Excellent customer service, on time, great price, perfect job!!
    Larry G. Jun 2, 2016

    Samantha, Thank you for your perfect 5-star review, what a compliment! We certainly appreciate you letting others know what type of service we love to give our clients, and how hard we work to give our clients the "perfect experience." Thanks so much! -Larry and Virginia Gates, Owners/Operators

  • Travis G. Jun 1, 2016
    Carpet Cleaning
    Verified Review
    The job went great and he was very responsive and timely.
    Larry G. Jun 1, 2016

    Travis, Thank you for your 5-STAR Review! We appreciate you letting others know where we stand on our level of service. Being responsive, timely, and doing a great job are the key factors behind any true professional, but it is not always found in the industry that we work in. We look forward to helping you again in the future. -Larry Gates, Owner/Operator

  • Sherry S. May 31, 2016
    Carpet Cleaning
    Verified Review
    Very profesional, prompt, & finished the job in a timely manner. Very happy with results. Will definitely be repeat customers.
    Larry G. Jun 1, 2016

    Sherry, Thank you so much for your wonderful review! All of the things you mentioned are the cornerstones in our business that we believe set us apart versus the competition. One of the greatest complements we can ever receive is the fact that you would use us again in the future.We look forward to taking care of your again! -Larry and Virginia Gates, Owners/Operators

  • Daniel R. May 30, 2016
    Carpet Cleaning
    Verified Review
    I couldn't have asked for better service. I, like the others here, will sing Virginia's praises. She is very professional. As for the punctuality, Virginia actually called and said the team was available earlier than previously scheduled. The team was very competent and explained everything. What's not to like about this service? P.S. They did this on our only day off, a holiday!
    Larry G. May 31, 2016

    Daniel, Thank you for your incredible review! We like to think we are a little different than other businesses in our industry due to the level of customer service that we are able to provide our clients. We understand that everyone's time is important, and that sometimes means working the occasional holiday. Thank you for letting others know the level of care and concern we have for our business. We look forward to taking care of you again in the future! -Larry and Virginia Gates, Owners/Operators

  • Ralph I. May 26, 2016
    Carpet Cleaning
    Verified Review
    arrived late but did an excellrnt job cleaning and deodorizing
    Larry G. May 31, 2016

    Ralph, Thank you for your review! On occasion, we will run a little behind due to circumstances beyond our control ( like traffic ) but will always keep you informed of this inconvenience by a phone call before your actual appointment time. Our goal is to provide you with quality service and exceptional customer care. Thank you for letting others know what a great job we did, we truly appreciate that. -Larry Gates, Owner/Operator FLOOR PRO

  • Ben C. May 12, 2016
    Carpet Cleaning
    Verified Review
    Larry G. May 19, 2016

    Ben, Thank you for your 5-Star Review! There is no greater compliment we can receive as a business and appreciate you letting others know we exceeded your expectations. -Larry Gates, Owner/Operator FLOOR PRO

  • Krissy T. May 8, 2016
    Carpet Cleaning
    Verified Review
    Before the service was performed, I spoke to the company over the phone. They were friendly and willing to answer any of my questions. During the service, they made professional recommendations, arrived on time, and performed an excellent service on my carpets. I have recommended them already to family and friends.
    Larry G. May 9, 2016

    Krissy, Thank you for the great review! We appreciate you letting others know what makes our company stand out versus others here in town. One of the greatest compliments we can ever receive is the referral of your friends and family, it truly means a lot to us! -Larry and Virginia Gates, Owners/Operators

  • Amelia S. May 8, 2016
    Carpet Cleaning
    Verified Review
    Floor pro did an amazing job on the carpets and the matched the quoted price. They arrived slightly late but called to inform me of the issue and still did an amazing job.
    Larry G. May 9, 2016

    Amelia, Thank you for your awesome review! On occasion, we may run a little late due to circumstances beyond our control, but we will always let you know ahead of time. Thank you for your kinds words! Larry and Virginia Gates, Owners/Operators

  • Tracie A. May 6, 2016
    Carpet Cleaning
    Verified Review
    The owners and employees are very friendly. They send out pics via text of who will be coming to your home as an added safety measure, which was great. The employees were awesome to be around. I felt comfortable having them in my home. The only thing I wish were different would be getting the tacky substances off the floor. Which I went back with a washcloth and scrubbed up.
    Larry G. May 9, 2016

    Tracie, Thank you for your incredible review! We really appreciate you letting others know the measures our business goes to for you to have a great experience. The "substance" may have been a little bit of "pre-spray" that we use to break down the oils and soils in carpet, that if a bit gets on any type of hard surface, can leave it a touch sticky. While we are careful to keep any type of materials we use on the surface we are cleaning, on occasion, some can get on the surface of another area. We apologize for this error. Larry and Virginia Gates, Owners/Operators

  • Heather D. May 6, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    They did an amazing job. Just really great customer service. Even texted pictures of the technicians before they came. Would hire them again in a heartbeat.
    Larry G. May 9, 2016

    Heather, Thank you for the wonderful review! As a locally-owned and operated business, we are able to add touches to our customer service that are not able to be completed with large corporations and franchises. Letting us know you would hire us again is a huge compliment that we take personally, thanks so much! -Larry and Virginia Gates, Owners/Operators

  • Aaron W. May 1, 2016
    Carpet Cleaning
    Verified Review
    Professional and friendly
    Larry G. May 9, 2016

    Aaron, Thank you for the 5-Star review! Being professional and friendly is part of the service you will always get when you choose FLOOR PRO for your cleaning needs. Thanks for taking a moment to let others know how we are doing. -Larry and Virginia Gates, Owners/Operators

  • Ralph A. Apr 29, 2016
    Carpet Cleaning
    Verified Review
    Very professional and excelkent work. Arrived promptly and performed Xcellent work.
    Larry G. Apr 29, 2016

    Ralph, Thank you so much for your excellent review! We appreciate you taking the time to let others know what makes our company stand out: quality work, punctuality and professionalism. Thanks again! -Larry and Virginia Gates, Owners/Operators

  • Morgan L. Apr 28, 2016
    Carpet Cleaning
    Verified Review
    I had many pet stains in our carpet, and it hadn't been clean in ages. The two men who came were courteous, took the time to explain what they're doing, and efficient. My carpet looked brand new when they finished! They didn't try to oversell me on services - I asked their opinion on the deodorizing option, and after beginning the cleaning, they told me they didn't feel it was necessary. Honest people and great work. I will definitely return to Floor Pro for my next cleaning!
    Larry G. Apr 28, 2016

    Morgan, Thank you for your wonderful and honest review! We love educating our clients on the cleaning needs for their home or business, and will never try to "sell" you anything that we don't feel you truly need. One of our greatest compliments is the fact that you would use our business again and refer your friends and family to us. We look forward to taking care of your again in the future! -Larry and Virginia Gates, Owners/Operators

  • Marilyn T. Apr 21, 2016
    Carpet Cleaning
    Verified Review
    From the first phone call with Virginia to the enthusiastic approval of my brother, this was a smooth, pleasant transaction. The operators were very nice young men and worked quickly. I appreciate Floor Pro and will be calling them again.
    Larry G. Apr 25, 2016

    Marilyn, Thank you for your great review! Our goal at FLOOR PRO is for you to have a great experience, from the beginning to the end. Thank you for sharing with others that your experience was a great one. We look forward to taking care of your home again in the future! -Larry and Virginia Gates, Owners/Operators

  • Liliana G. Apr 13, 2016
    Carpet Cleaning
    Verified Review
    Very professional and affordable, awesome job on my carpets! I plan on using their services again.
    Larry G. Apr 14, 2016

    Liliana, Thank you so much for your kind review! We appreciate you letting others know how our business was able to take great care of you and your home.We look forward to working with you again in the future.! -Larry and Virginia Gates, Owners/Operators

  • Lynley J. Apr 10, 2016
    Carpet Cleaning
    Verified Review
    Larry G. Apr 11, 2016

    Lynley, Thank you so much for taking a moment to leave a review! We value your feedback. Thank you for your business! -Larry and Virginia Gates

  • Dara D. Apr 6, 2016
    Carpet Cleaning
    Verified Review
    Larry G. Apr 14, 2016

    Dara, Thank you for the 5 Star Review! We really appreciate you letting others know we received your highest approval! -Larry and Virginia Gates, Owners/Operators

  • Darlene W. Apr 4, 2016
    Floor Cleaning
    Verified Review
    They did a great job- will have them back in a heart beat
    Larry G. Apr 11, 2016

    Darlene, Thank you so much for your kind review! We appreciate you letting others know you would hire us again in a "heart beat!" Larry Gates, Owner

  • Jackie O. Mar 25, 2016
    Carpet Cleaning
    Verified Review
    They were quick and really nice!
    Larry G. Apr 11, 2016

    Jackie, Thank you for your great review! We believe everyone's time is important, so being timely and thorough is important to us. A friendly and knowledgeable team is what you will always find at FLOOR PRO. Thanks again! Larry Gates, Owner

  • Jill J. Mar 24, 2016
    Carpet Cleaning
    Verified Review
    The entire process was very simple, but professional and very efficient. From the first step, to the actual finishing of the job, I was very impressed. I will be using them again in the future.
    Larry G. Mar 24, 2016

    Jill, Thank you for your gracious review! One of the biggest compliments is the fact that you would gladly use our business again. What we believe sets us apart is something you mentioned specifically, taking the time to take care of our customers from the first step to the last. Thanks again! -Larry and Virginia Gates

  • Mrs. H. Mar 17, 2016
    Carpet Cleaning
    Verified Review
    Larry G. Mar 17, 2016

    Mrs. H, Thank you for taking a minute to leave us a "starred review" we appreciate you taking a moment to let others know how our business is doing! -Larry and Virginia Gates, Owners

  • Kristina H. Mar 16, 2016
    Carpet Cleaning
    Verified Review
    Larry Gates and his team are exceptional. I had never had our carpets cleaned before but with three children , a dog and 2 cats things can't get nasty fairly quickly. A friend of mine told me about thumbtack and I am so glad she did. Floor pro sent me a picture of my technician and also called me to let me know they were on their way. All of he staff was so courteous and professional from the office manager to the technicians who came to my home to clean 4 rooms. They look and smell like new !! Thank you for a job well done and I will definitely be recommending you to my fiends and family !!
    Larry G. Mar 17, 2016

    Kristina, Thank you so much for the wonderful review! We really like that you pointed out all the things that we believe separates our business from the competition. We appreciate that you would refer your friends or family to us, it is truly the greatest compliment we can ever receive. Thank you! -Larry and Virginia Gates

  • Joy H. Mar 16, 2016
    Carpet Cleaning
    Verified Review
    So, I happen to run across this app thumbtack and hesitated to use, but I'm glad we did, service was very professional with this business, came in show the guys what I wanted done and they got straight to work and we was satisfied, thanks. You all have a great staff that follow thru keep up the good work.
    Larry G. Mar 17, 2016

    Joy, Thank you for your great review! You were certainly a "Joy" to take care of! We appreciate you taking a moment to let us know how our business is doing. -Larry and Virginia Gates, Owners

  • Beverly K. Mar 4, 2016
    Carpet Cleaning
    Verified Review
    We were buying a home and had a very short time to get the carpet cleaned before we moved in. The first quote they gave me was $95 and then it jumped to $145. This house is only a few years old and really only needed traffic areas cleaned, but we decided to have it all freshened and cleaned before we moved. No furniture was in the house. We asked for 4 small rooms and the stairs to be cleaned...no spots or stains were on the carpet. When we saw the carpet the next day, the carpet downstairs was damp but the traffic areas were still dirty. Upstairs the carpet was bone dry with no vacuum or sweeping marks as you would expect a cleaning machine to leave. I really doubt that the upstairs was even cleaned. Our realtor let them in and out, as we were not allowed to enter the house before closing on it the next day. I paid the $145 on the phone with Virginia, the office manager. If I had been allowed to see the carpet after they "cleaned" it, I definitely would have questioned the amount they charged. I am not hard to please, or a complainer....but their work was shoddy and no explanation of why the traffic areas were still dirty was given to me. I would not recommend or use this company again.
    Larry G. Mar 4, 2016

    Beverly was charged the original price she was quoted here on Thumbtack, $145. The only time a fee ever changes is if a client has additional cleaning needs other than what they state in their initial request. Our first step during our cleaning process at FLOOR PRO is to complete an initial walk-through with each client to go over stains, spots, wear and tear, and any additional questions or concerns the client may have. This helps set the expectations of the cleaning outcome of any business or home we are taking care of. Beverly was unable to be present for this important part of our process. As our over 100 5-STAR REVIEWS show, exceptional customer service and quality care is our standard at FLOOR PRO. We communicate to our clients every step of the way, with personal texts, phone calls and more to ensure they can also get in touch with us. In the event that a business or home does need a second visit, we are happy to provide a follow-up service if necessary because the client communicates to us their concern before a negative review is left. Unfortunately, we were unable to clean Beverly's carpets to a standard that she deemed satisfactory.

  • Alan B. Feb 28, 2016
    Carpet Cleaning
    Verified Review
    They showed up on time and did a very professional job. The technicians where very friendly and described what they where going to do before they did it. I was very pleased. The office sent me a text with the pictures of the technicians who where toarrive so I knew who to expect.
    Larry G. Mar 4, 2016

    Alan, Thank you for your great review! We appreciate you taking a minute to let others know we go the extra-mile to make sure our clients are happy with the job we provide! -The Team at FLOOR PRO

  • Bhavna I. Feb 19, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    Uphostery cleaning. Great job. Sofa looks new. I will call them for carpet cleaning also.
    Larry G. Mar 4, 2016

    Bhvana, Thank you for your kind review! We love making upholstery look like new again! Thanks for letting other know that we are doing a great job. -The Team at FLOOR PRO

  • Britt G. Feb 12, 2016
    Carpet Cleaning
    Verified Review
    I was looking on Thumbtack for a carpet cleaner. When Floor Pro contacted me back from the very beginning they were very professional. Victoria was a pleasure to speak with on every occasion and was able to answer all my questions. They sent me a picture of my technician Josh and he was amazing and did an outstanding job. I will definitely be using them in the future.
    Larry G. Mar 4, 2016

    Britt, Thanks for the great review!! We love making our clients happy, and are so glad you would use us again in the future. -The Team at FLOOR PRO

  • David M. Feb 11, 2016
    Steam Cleaning
    Verified Review
    The workers were nice, explained what they were doing, and were efficient, finishing the job faster than I thought they would.
    Larry G. Mar 4, 2016

    David, Thank you for your nice review! At FLOOR PRO, we believe a timely and thorough job is important for each and every client that we have, and that professionalism is a must. Thanks for taking the time to let others know how we are doing! -The Team at Floor Pro

  • Debbie M. Feb 8, 2016
    Steam Cleaning
    Verified Review
    My carpets practically shined! The technicians were extremely nice and very professional. I would recommend them to my friends.
    Larry G. Mar 4, 2016

    Debbie, Thank you for your incredible review!!! Having a polite attitude and being professional is our standard here at FLOOR PRO, and always will be. The biggest compliment we can ever get is your recommendation to your family and friends. Thanks so much, we really appreciate it! -The Team at FLOOR PRO

  • Constance W. Jan 27, 2016
    Carpet Cleaning
    Verified Review
    Floor Pro came to my home to clean my carpet. Due to circumstances beyond their control, the technician arrived an hour late. He was very apologetic and went about doing his job which was done very well. He also did an extra service to make up for his late arrival. Ms. Virginia called to apologize and also sent a very nice thank you card. Things happen that we can't control but it makes a big difference when someone take the time to say "I'm sorry". I was very pleased with Floor Pro and will call them again! C. Warren Hopkins, SC
    Larry G. Jan 27, 2016

    Constance, Thank you for your gracious review! On the rare occasion that things don't go as planned during the course of our workday, we want our clients to know that it is certainly not our standard at FLOOR PRO. Thank you for sharing to others that even when things happen, we will always do what it takes to make it right. We look forward to taking care of you again in the future. -Larry and Virginia Gates

  • Douglas S. Jan 22, 2016
    Carpet Cleaning
    Verified Review
    Excellent Job!! Cleaned 4 rooms and a recliner. They look like new! On time and professional! Will hire again!
    Larry G. Jan 22, 2016

    Doug, Thank you for your awesome review! We appreciate you letting others know how we are doing at Floor Pro. We look forward to taking care of you again! -The Team at Floor Pro

  • Jake C. Jan 19, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    Job was quick, employees were kind and even tried to stay quiet so my daughter could nap
    Larry G. Jan 19, 2016

    Jake, Thank you for the great review! Customer service is our top priority, and always will be at Floor Pro. So glad we could provide you with exceptional service in a timely manner. -Larry and Virginia Gates

  • Jim M. Jan 17, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    Floor Pro is fantastic in all aspects. Our ex-cat made his mark on my wife's brand new couch upholstery. There was a nasty odor within twenty feet of it, and I thought nobody is going to be able to make this go away. But Josh and Greg were confident when they arrived. They cleaned and deodorized the entire couch. The deodorizing chemical takes a couple of days to take hold, but now, you would never guess that this expensive piece of furniture was nearly destroyed. And please do not fear, the cat wasn't destroyed either. Just displaced. So, everyone lived happier ever after. Thank you, Floor Pro. Very professional, effective, fast and courteous.
    Larry G. Jan 19, 2016

    Jim, Thank you so much for such a great review! You covered all the things we do at Floor Pro that we believe separates us versus the competition in our industry. We appreciate you letting others know what our business is all about. -Larry and Virginia Gates

  • David T. Jan 15, 2016
    Rug Cleaning
    Verified Review
    Larry G. Jan 19, 2016

    David, Thank you for taking a moment to leave us a review! We appreciate your business! -Larry and Virginia Gates

  • TerryLynn D. Jan 14, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    Had a older sectional couch that hadn't been cleaned in years!!! After cleaning, it looks like a brand new couch! The office staff was very friendly and the techs that came out were professional and courteous and answered any questions I had about the process. To top all that, the price was extremely reasonable.
    Larry G. Jan 15, 2016

    TerryLynn, Thank you for your great review! We love being able to make people happy by making their carpets, hardwoods, tile and upholstery look brand-new again! Its amazing what a difference a great cleaning can make. Thanks for letting others know that we are doing a good job from the first phone call to the last. Being timely and keeping our customers informed during the whole process is important, and will always be our standard at FLOOR PRO. -Larry and Virginia Gates

  • Bob G. Jan 12, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    They were early which was great. Most professional appearance got right to work. In fact they took another step in cleaning very quick and very friendly
    Larry G. Jan 13, 2016

    Bob, Thank you for your wonderful review! We know everyone's time is important; and being able to do a quick but thorough job is appreciated. Professionalism is always our standard, from our uniform to our attitude, and everything we do. Thank you for letting others know what our business is all about! -Larry and Virginia Gates

  • Patte P. Jan 6, 2016
    Carpet Cleaning
    Verified Review
    Outstanding service and professionalism! Will definitely use them again!
    Larry G. Jan 13, 2016

    Patte, Thank you for your awesome review, well said ! Our #1 job at Floor Pro is exactly the two point you mentioned, superior customer service and professionalism. We appreciate you telling others on Thumbtack what makes our business stand out versus our competition. We look forward to taking care of you again in the future! -Larry and Virginia Gates

  • Danner J. Dec 24, 2015
    Rug Cleaning
    Verified Review
    Awesome to work with! Had to postpone appointment due to illness, no problem. One rug (daughter's) was too large to unroll in my small bungalow LR (lol), no problem. They took back to office to clean. Met me next day (Christmas Eve!) special so I could pick up and return rug to daughter for Christmas dinner crowd. Wonderful to work with (and the rugs were very clean to boot!). Also cleaned loveseat...18 YRS old and looks brand new! HIGHLY recommend them! Appreciated getting pictures of who was coming for security. Will definitely use again.
    Larry G. Jan 13, 2016

    Danner, Thank you for the incredible review! At Floor Pro, we treat you like family, because we are! Going the extra-mile is our business standard, even when it's the holidays. Thanks for letting other people know that we are not your average cleaning company! -Larry and Virginia Gates

  • Latricia W. Dec 12, 2015
    Carpet Cleaning
    Verified Review
    Larry G. Dec 15, 2015

    Latricia, Thank you for taking a moment to leave a review. We appreciate your feedback! -Larry

  • Dinah S. Dec 12, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    Did a wonderful job! Would definitely use again in the future! Thanks again for everything! I appreciate your staying in touch with me, calling to confirm my appointment, returning my messages, your cleaning person calling me to say he was on the way, and your sending me a picture of the person who would be coming to clean my carpet and upholstery. You are very thoughtful and considerate of the customer, and I really appreciate it!
    Larry G. Dec 15, 2015

    Dinah, Thank you for your awesome review! We appreciate you pointing out some of the things our company does to separate us from the competition. Customer satisfaction and retention means everything to us, and we are so happy our business could exceed your expectations. We look forward to taking care of your again in the future. -Larry Gates

  • Gordon S. Dec 9, 2015
    Carpet Cleaning
    Verified Review
    On time professional and left carpet clean.
    Larry G. Dec 15, 2015

    Gordan, Thank you for your nice review! We believe these qualities should be standard for any cleaning business, but we know that is not always true! Thanks for letting others know that we are doing a great job.-Larry Gates

  • Alissa G. Dec 4, 2015
    Carpet Cleaning
    Verified Review
    I was skeptical at first using an app like thumbtack from my previous experience, but I am so glad to have gone with my gut on this one!! Floor Pro is the TRUTH!! Constant communication! Great and amazing customer service. Punctual!! Best products!! I could go on and on! Moving is never easy, but Floor Pro made it feel that way! They lifted such a huge weight off my shoulders! Because of the owners Larry and Virginia, and the technicians, Greg and Josh, I look to be a loyal customer. I will definitely be referring them to all my friends. Hardwood, carpet, tile and grout!! They did it all!! Thank you all for a job well done!!
    Larry G. Dec 15, 2015

    Alissa, Thank you so much for the incredible review!! We are so glad that our business was able to take care of all of your cleaning needs, and that you were so happy with the service we provided. Thanks for giving Thumbtack another chance, and for giving our business an opportunity to let you know that there are still professionals out there. Thanks again! -Larry and Virginia

  • Lisa M. Dec 2, 2015
    Carpet Cleaning
    Verified Review
    Very professional, courteous and responsive. I would definitely use them again and recommend them to my friends.
    Larry G. Dec 15, 2015

    Lisa, Thank you for taking a moment to leave us such a great review! These qualities you mentioned are the cornerstone behind our business, and something we take very seriously so that we can provide a level of service unmatched by our competition. Thanks for letting others know that we are doing a great job! -Larry Gates

  • Kotina H. Nov 27, 2015
    Carpet Cleaning
    Verified Review
    The guys got to my home early and was able to do the job in less time than I had expected which was great!! The guys were very nice, friendly and very professional! They did an awesome job cleaning my carpet!!
    Larry G. Nov 30, 2015

    Kotina, Thanks for the great review! We believe that all of our team members are friendly and professional,as we take great care in hiring wisely. We are so happy you were pleased with the efficient and exceptional service we provided!

  • Linda S. Nov 22, 2015
    Carpet Cleaning
    Verified Review
    I was very happy with the outcome of our carpet cleaning. Did a great job. Even cleaned a rug for me without charging extra. No pressure to add extra services. Came on time-even a little early. Sent me pictures of employees ahead so I would know who they are. Very professional. I've recommended them to my daughter! Thank you.
    Larry G. Nov 23, 2015

    Linda, Thank you for giving us a wonderful review! We are so glad that we were able to exceed your expectations. Our standard is a little different than other cleaning businesses, and we appreciate you noticing that. A referral to those you know is the greatest compliment we can receive. Thank you so much!

  • Scott A. Nov 18, 2015
    Carpet Cleaning
    Verified Review
    Larry G. Nov 20, 2015

    Scott, Thank you for the 5-Star Review! We really appreciate you taking a moment to let us know we are doing an awesome job!

  • Ruth R. Nov 16, 2015
    Carpet Cleaning
    Verified Review
    The guys were courteous
    Larry G. Nov 20, 2015

    Ruth, We appreciate you letting us know that we have employees that treat our clients with the utmost respect. Thank you!

  • Shannon E. Nov 7, 2015
    Carpet Cleaning
    Verified Review
    All went well, the appointment time was 10:00am they were here about 20 minutes early which was a plus. We are extremely pleased with the job that Larry and his employee did. I had a rug that I didn't have on the schedule for him to clean;...... he cleaned it without any questions!!. We will be referring Floor Pro to others we know who are in need of cleaning services. Thanks Floor Pro for a job well done. Mr. & Mrs. Erving
    Larry G. Nov 13, 2015

    Mr.& Mrs.Erving, Thank you so much for the wonderful review! The greatest compliment we receive is a referral to your friends and family to our business. We appreciate you letting us know how we are doing! We look forward to taking care of you again in the future!

  • Jeannine B. Oct 28, 2015
    Carpet Cleaning
    Verified Review
    Very professional, friendly, Good price. Will use again!
    Larry G. Nov 6, 2015

    Jeannine, Thank you for your nice review! All of the things you listed are what we feel separates FLOOR PRO versus our competition. We look forward to taking care of you again in the future!

  • Edel M. Oct 13, 2015
    Carpet Cleaning
    Verified Review
    Carpets were cleaned very well & very quickly. Great job.
    Larry G. Oct 16, 2015

    Edel, Thank you so much for your kind review! We appreciate you taking a moment to let us know that we are doing a great job!

  • Randall D. Oct 1, 2015
    Carpet Cleaning
    Verified Review
    Four hours late because of breakdown, with is understandable. When he got here they had to borrow tools to fix their hoses. No furniture was moved which I had ask to be cleaned under. There was still dry area in the open areas they didn't touch. I had asked about cleaning the grout in bathroom and was assured they could make them look like new. There was no difference at all when they finished. They only took 45 minutes to clean 1000 sq. feet of carpet and a stairway. They were in to much of a hurry and was not prepared for the job.
    Larry G. Oct 2, 2015

    As the owner of Floor Pro I will take full responsibility for this. What Mr. Randall neglects to say in this review is that he did not PAY anything because he was unhappy with our service. Quality cleaning and customer care are the cornerstones of my business. I go to extensive links to make sure my customers are happy and I am truly personally upset that we fell short with Mr. Randall. As reflected in our other reviews I believe that it is obvious that this is not the norm.

  • Barbara B. Aug 10, 2015
    Carpet Cleaning
    Verified Review
    Carpets look great, service was great, would recommend them.
    Larry G. Aug 27, 2015

    Thank you Barbara, we appreciate you! We love to hear you would recommend us to others! We look forward to taking care of you again!

  • Joel C. Jun 22, 2015
    Commercial Cleaning
    Verified Review
    professional and prompt. They did a great job on our floor project.
    Larry G. Aug 27, 2015

    Joel, thank you for the great review! Those are two important qualities that any good business should continually have, being professional and prompt. We are so glad we could help you!

  • Teresa Y. Jun 17, 2015
    Carpet Cleaning
    Verified Review
  • Jennifer H. Jun 16, 2015
    Carpet Cleaning
    Verified Review
    Larry did an awesome job on our carpets and will highly recommend him to others. Thanks Larry!
    Larry G. Aug 27, 2015

    Thank you Jennifer for your kind words! Referring anyone you know to us is the greatest compliment we can receive! Thank you!

  • Rachel K. Jun 5, 2015
    Carpet Cleaning
    Verified Review
    Floor Pro did a great job cleaning our carpets. They were extremely friendly and the cleaning process did not take long at all. The only thing that could have been better is that they were 30 minutes late, but luckily for me that wasn't a big deal. Once they got here, it only took about 45 minutes to clean all 3 rooms! Would hire again.
    Larry G. Aug 27, 2015

    Rachel, thank you for the awesome review! On rare occasion, our technicians will take care of someone's home or business that takes a little longer than we anticipated. We know everyone's time is important, and appreciate you being patient with us that day! We look forward to taking care of you in the future!

  • Shana A. Jun 5, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    My Couch looks good as new. I'm very satisfied. If I need upholstery cleaning in the future, I know who to call!
    Larry G. Aug 27, 2015

    Shana, we love it when we can make furniture look brand-new again! Thank you for your gracious compliments!

  • Robert D. Apr 27, 2015
    Carpet Cleaning
    Verified Review
    Very pleased with their work. Quick efficient and got the job done right.
    Larry G. Aug 27, 2015

    Robert, making a customer happy by providing quick and efficient service is important to our business! We hire knowledgeable flooring technicians so that type of service you received is our gold standard every time! Thanks again!

  • Bailey P. Mar 30, 2015
    Carpet Cleaning
    Verified Review
    The guys were very professional. I received a call 30 minutes before they arrived to let me know they were on their way. They cleaned the carpet in our entire upstairs in no time, and left clear instructions for allowing it to dry. The carpet looks great, and we will definitely use them again.
    Larry G. Aug 27, 2015

    Bailey, thank you for the great review! Informing our clients from the beginning to the end of our service is what we believe one of the many traits that makes Floor Pro stand apart from all the others.Thanks again!

  • Thomas L. Mar 27, 2015
    Carpet Cleaning
    Verified Review
    Hqave
  • Chris A. Mar 19, 2015
    Carpet Cleaning
    Verified Review
    Mr. Gates should receive more than 5 stars! The professionalism and guarantee of the work provided was great! With 5 kids and two dogs, the carpets and couches gets messed up fast. My couches look almost as good as when I first bought them. The carpet looks and smells like it has been revived. I highly recommend anyone to use his service. He is also patient, quick, and thorough.
    Larry G. Aug 27, 2015

    Chris, thank you for the incredible review! With a family and pets myself, I understand how quickly things can get dirty! Your time is as important as ours, and being quick but thorough is important for anyone! Thanks again!

  • Kaitlin B. Mar 7, 2015
    Carpet Cleaning
    Verified Review
  • Karin S. Mar 6, 2015
    Steam Cleaning
    Verified Review
    They did a great job cleaning the carpets. But the price quoted was for cleaning only. There was a additional charge for the stain and sanitizer block stuff.
    Larry G. Aug 27, 2015

    Karin, thank you for the nice review! Sometimes, in the event that a home may need more than what is originally quoted, it is only because our technicians highly recommend it. Each homeowner's needs vary based on if they have pets, personal habits, requests for other services, etc. At Floor Pro, we always provide quality service and quote as accurately as possible. Thank you so much again!

  • Amber R. Mar 3, 2015
    Upholstery and Furniture Cleaning
    Verified Review
  • Anthony W. Jan 28, 2015
    Carpet Cleaning
    Verified Review
    Describe your experience working with Larry Gates. Please be specific.
  • Paula L. Jan 19, 2015
    Carpet Cleaning
    Verified Review
    Larry did a great job. I needed the carpet cleaned quickly and he was able to there the next day. I would highly recommend Floor Pro for all of your carpet cleaning needs. Very friendly, professional and timely. Thank you so much Larry for doing an excellent job!
  • Chantelle H. Jan 16, 2015
    Carpet Cleaning
    Verified Review
  • Heather T. Jan 15, 2015
    Carpet Cleaning
    Verified Review
  • Leigh B. Jan 10, 2015
    Carpet Cleaning
    Verified Review
  • Janet J. Dec 1, 2014
    Steam Cleaning
    Verified Review
    I had an excellent experience with Floor Pro. They put in a bid immediately and were out to my house within a couple of days. The work was excellent and they are really, really nice people.
    Larry G. Aug 27, 2015

    Janet, thank you for your great review! Timeliness is important when it comes to any business, and being nice should always be a given, but it is not the standard. You will always have a friendly person answer the phone with Floor Pro!

  • Thomas S. Nov 28, 2014
    Carpet Cleaning
    Verified Review
    Wonderful job! Highly recommend!
  • Shirley L. Nov 14, 2014
    Carpet Cleaning
    Verified Review
  • Kelly W. Nov 14, 2014
    Carpet Cleaning
    Verified Review
    Thank you, Larry, our carpets look amazing! They were in terrible shape, I can't believe you were able to make them look as good as they do now. Also, thanks again for working us in so quickly and for the excellent communication. You made it very easy! I will definitely be calling you next time for any flooring needs and will recommend you to everyone I know! :)
  • Suzanne M. Nov 5, 2014
    Carpet Cleaning
    Verified Review
    Great job and very friendly.
  • Tory B. Sep 13, 2014
    Carpet Cleaning
    Verified Review
    Larry thank you so much, you were more than amazing and friendly. Will definitely use you again and recommend you to family and friends.
  • Carly K. Sep 4, 2014
    Carpet Cleaning
    Verified Review
    very responsive, professional and did a great job! Will certainly use them again!
  • Dora M. Aug 26, 2014
    Upholstery and Furniture Cleaning
    Verified Review
    Very professional and on time. Aimed to please and my chairs look great. I will use his service again!
  • Robert R. Aug 19, 2014
    Carpet Cleaning
    Verified Review
    Floor Pro, was very good when it came to the care of my carpets. They were prompt to get to the property,and had my carpets looking wonderful at the end of the service. I will be calling them back for my next cleaning.
  • Kathy H. Aug 2, 2014
    Carpet Cleaning
    Verified Review
    Larry saved the day! Within 18 hours of our request- Larry did an outstanding job of cleaning the carpet in our rental house. We did not discover until 5:45pm that the carpet had to be cleaned. New renters were moving in the next day! Larry was at the house right on time the next morning! The carpet looks brand new again! Easy to work with and very accommodating! Huge thanks to Larry!
  • Daniela Z. Jul 31, 2014
    Carpet Cleaning
    Verified Review
    Very friendly, professional and did a great job on my carpets! Would definitely recommend him!
  • Justin L. Jul 28, 2014
    Carpet Cleaning
    Verified Review
    Great work. Professional, punctual. Worked hard the whole time and had great results. Would hire again.
  • Rachel M. Jul 25, 2014
    Carpet Cleaning
    Verified Review
    Fantastic!
  • Heather F. Jul 20, 2014
    Carpet Cleaning
    Verified Review
    Larry was great. Quick service with wonderful results.
  • Polina M. Jul 9, 2014
    Upholstery and Furniture Cleaning
    Verified Review
    Awesome experience! Would recommend to anyone! This guy is great, on time, and extends great customer service!
  • Jeff S. Jul 2, 2014
    Carpet Cleaning
    Verified Review
    Larry Gates was very professional and had great customer service skills. He was very informative and made us feel very comfortable about the service and the product. The carpet cleaning was very quick and thorough. Our carpet looks great, smells very good and the price was perfect. Thank you for an outstanding job.
  • Kristin S. Jul 1, 2014
    Carpet Cleaning
    Verified Review
    Larry cleaned the carpet of my 2nd-floor 1-bedroom condo. He was punctual, friendly and fast - the entire job took less than an hour. I was very pleased with his service and would definitely hire him again. The floors looked great. Thank you!!
  • Caroline D. Jun 25, 2014
    Carpet Cleaning
    Verified Review
    Larry was great! He was early, which was wonderful. Plus, I had forgotten to mention a critical fact about my home - it is an apartment without easy access to a water hook-up which necessitates a portable washer rather than the usual kind. Thus, he did not have his portable with him. However, he was able to recommend a different procedure that actually cost 1/3 of what I originally thought I needed. It took care of the problem, and he was able to do it then instead of having to come back a different day! The whole process was about 30 minutes tops (I have a small apt. though) and he was so personable and helpful! I would highly recommend him and Floor Pro any day!
  • Katrina K. Jun 20, 2014
    Carpet Cleaning
    Verified Review
  • Patricia C. Jun 17, 2014
    Carpet Cleaning
    Verified Review
    I usually do not write a review but Larry sure did live up to all the excellent reviews I read prior to hiring him so I had to include mine. I appreciate his professionalism! He returned all phone calls promptly, no time delay in scheduling an appointment for service, called me as he was on his way to my house and showed up promptly on time. Completed the job quicker than I expected but very through. Plus he is such a nice young man. Words can not say how beautiful my carpet is now. They even smell good…no puppy stains or odors now!! He actually save me about $4,000.00 as I took estimates and considered putting hard wood floors down. Now the carpet is like new again---plus he cleaned all my porch cushions and they are like new. No improvement needed...I am a very grateful customer for life now! Thank you Larry. Pat and Gene
  • Maryann C. Jun 14, 2014
    Carpet Cleaning
    Verified Review
    Professional, prompt and a great price. He was right on time and did a fantastic job with both regular cleaning and stain removal. I will be using him from now on!
  • Jenny S. Jun 14, 2014
    Carpet Cleaning
    Verified Review
    Larry did a fantastic job! He arrived right on time and was extremely professional and friendly. My carpet looks practically brand new. I would definitely recommend him to anyone.
  • Mary C. Jun 12, 2014
    Carpet Cleaning
    Verified Review
    Larry was great to work with. He responded to my post and messages quickly, was accommodating when my moving schedule changed last minute, was on time, very professional and friendly. He was in and out quickly and did a great job! I will definitely be using his services again in the future.
  • Sharla M. Jun 6, 2014
    Carpet Cleaning
    Verified Review
    Larry from Floor Pro responded promptly to my request in looking for a carpet cleaning company. His work is one of excellence and I appreciate his work ethic. I had called another carpet company (Quality Carpet) to get a quote and the guy I talked to told me that if I payed him cash he would give me a better deal. His deal was no where even close to the amazing deal Larry gave me. This business is honest and legit. His reputation follows his work ethic.
  • Carissa S. Jun 5, 2014
    Carpet Cleaning
    Verified Review
    My carpet looks like new due to the fantastic work done by Larry. He arrived on time. He was courteous and professional. I would highly recommend him to anyone looking to have their carpets cleaned thoroughly and quickly.
  • Kelley H. Jun 3, 2014
    Carpet Cleaning
    Verified Review
    Very professional! Larry called me back immediately with an estimate. I told him I did not live in Columbia and was only here for 2 days. He worked me into his schedule that afternoon. He did an excellent job and I would certainly recommend him to others.
  • Caitlyn S. May 31, 2014
    Carpet Cleaning
    Verified Review
    I needed emergency carpet cleaning and Larry came out on a Saturday to clean. He was very nice and did a great job! Excellent price and my carpets look great. I will definitely be calling back next year. Thanks Larry!!!
  • Dustin T. May 31, 2014
    Carpet Cleaning
    Verified Review
    Great job on floors and couch. Kept in contact to ensure I was informed of any problems.
  • Tony H. May 30, 2014
    Carpet Cleaning
    Verified Review
    Larry was in and out within 45 minutes and left the carpets looking great! He was certainly a professional and I'd definitely come to him to get my carpets cleaned again.
  • Christian D. May 28, 2014
    Carpet Cleaning
    Verified Review
    Great great job, floor looks great! Great custom service. I will definitely use these guys again!
  • Kimberly B. May 22, 2014
    Carpet Cleaning
    Verified Review
    Very professional and friendly. Carpet was immaculate when he left.
  • AJ J. May 12, 2014
    Carpet Cleaning
    Verified Review
    Larry did a great job cleaning and stretching the carpet at my home. He came in at very short notice and finished the job in no time and at lower rate than most other guys. Great guy.I highly recommend him.
  • Shareese C. May 1, 2014
    Steam Cleaning
    Verified Review
    Mr. Gates showed up on time & was very professional. He went over everything that we needed done and made sure he understood what we expected. The work was spectacular and we'll be using him in the future!!
  • Elizabeth C. Apr 30, 2014
    Upholstery and Furniture Cleaning
    Verified Review
    Mr Gates was very professional throughout the entire process. He explained to me in detail everything that had to be done and gave me a very good reasonable price. No hidden fees or surprises.Highly recommend it to anyone who needs cleaning of couches, as that is what I got done specifically
  • Gregory K. Apr 29, 2014
    Carpet Cleaning
    Verified Review
    Mr. Gates was very punctual and professional. He also did a very thorough job in a timely manner. The price quoted was also the price charged. I would recommend his service to anyone needing their carpets cleaned.
  • Lois P. Apr 25, 2014
    Carpet Cleaning
    Verified Review
    Mr. Gates arrived at the exact time we scheduled after alerting me by phone call one half hour ahead. He was appropriately dressed and entirely professional and cordial. He explained what he would be doing and did a fabulous job, turning a not so great looking carpet into a very presentable and attractive carpet. His price was very reasonable. I can fully recommend him and his work. Nothing could have been handled any better. Six rooms were fully cleaned in about an hour and 15 minutes, but no furniture needed to be moved, as the house was being prepared for a new owner. I will certainly plan to use his services in my new home.
  • Shakeeta S. Apr 18, 2014
    Carpet Cleaning
    Verified Review
    Great job!!! He was very professional. He arrived early and completed the job in a timely manner. He also removed spots that other companies failed to do. We have already discussed our next appointment. I will recommend him to everyone. Thanks!!!!
  • Kaye H. Apr 18, 2014
    Carpet Cleaning
    Verified Review
    Excellent service. My carpets look great! Very professional and thorough. I definitely will use them again and would recommend them to anyone. Great price, too!!!
  • Peggy P. Apr 17, 2014
    Steam Cleaning
    Verified Review
    Floor Pro was able to remove some pet stains that 2 other companies left behind. Mr. Gates is a true professional and did an excellent job. I will certainly use Floor Pro again. Peg
  • Jodi G. Apr 14, 2014
    Carpet Cleaning
    Verified Review
    What a fantastic job! We are expecting a baby shortly & Larry was a top notch professional and got our 15yr old carpets clean as whistle and looking fresh & new. I wouldn't hesitate to call again. Thanks again!
  • Susanna V. Apr 10, 2014
    Carpet Cleaning
    Verified Review
    Great experience with Floor Pro! Larry Gates was prompt in responding to request for carpet cleaning through Thumbtack. Worked around our schedule and did an awesome job with the carpets in our whole house. There were several high traffic areas (family room, kids room, stairs) that look outstanding after he finished with them. We are very pleased and will certainly use Larry Gates at Floor Pro for our future carpet cleaning needs. Thank you, Larry!
  • Deb S. Apr 7, 2014
    Carpet Cleaning
    Verified Review
    Excellent workmanship' I would highly recommend. He even cleaned a few throw rugs at no charge ! I will be using him again !
  • Deanna G. Mar 26, 2014
    Carpet Cleaning
    Verified Review
    My carpet had old pet stains and odor. Larry was very knowledge and professional on how to handle these. He showed up on time and completed the job at the agreed price. NO hidden fees. I will be using floor pro again.
  • Amy L. Mar 24, 2014
    Carpet Cleaning
    Verified Review
    Great job. Easy to work with! Will use again in the future.
  • Ellen W. Feb 18, 2014
    Commercial Cleaning
    Verified Review
    Floor Pro was originally hired via thumbtack to do a thorough office/carpet cleaning in a field office trailer located on a 3.5+ year construction project site. The weekend before he was scheduled to perform the work, we had a pipe freeze and burst inside the facility, causing severe water damage. He met me within an hour of notifying him of the changing situation and advised to the best of his ability. He was able to recommend a trusted water damage specialist and waited with me on site while I made numerous phone calls before settling on the best option. We ended up postponing his cleaning services until the trailer was dry, which was undetermined until the day of. He worked with me over the following weekend (Super Bowl wknd) to reschedule the appointment, and was happy to come in on short notice and within a small window of time. It was a less than desirable situation, but I was very thankful to have chosen such a flexible and helpful contractor. I would recommend him to anyone.
  • Patreece C. Feb 17, 2014
    Carpet Cleaning
    Verified Review
  • John C. Feb 9, 2014
    Upholstery and Furniture Cleaning
    Verified Review
  • Debi K. Jan 28, 2014
    Carpet Cleaning
    Verified Review
    Larry was prompt. Very friendly. Informative. and he did a great job. My carpet looks great! - Debi in NEColumbia
  • Linda M. Jan 27, 2014
    Carpet Cleaning
    Verified Review
  • L. M. Jan 21, 2014
    Carpet Cleaning
    Verified Review
    Larry showed up and proved he was the guy for the job! He went over and beyond his duties and made sure we were satisfied with the results. I am recommending his services to anyone that has doubt and would surely use his services in the future.
  • Randy C. Jan 19, 2014
    Carpet Cleaning
    Verified Review
    did a great job..will use him again and refer him to others...thanks
  • Vicky S. Jan 6, 2014
    Clean some very nasty carpet in our home. Now it looks brand new. He's on time and very easy to work with. Had to call him back to clean another room because my niece got sick. He told me what to do with the stains till he got there. Came on Christmas Eve day and clean it for us. What a life saver.
  • Amanda M. Jan 6, 2014
    Awesome job cleaning my three rooms in my house and the best job ever on my car floors and seats.. soo much cleaner.. even got out dog hair
  • Bond B. Jan 3, 2014
    Carpet Cleaning
    Verified Review
    First, I wanted same day service and that is what I got! Quick and prompt....nice engagement, respectful, and asks the right questions, while ensuring all questions are answered. At the end of the service, inquired if the work was done/complete for final inspection...nice job Larry!
  • Sherry W. Jan 1, 2014
    Carpet Cleaning
    Verified Review
    Floor Pro did an excellent job! The men who stretched my carpet were quick and efficient. Larry cleaned the carpet so well that it looked almost new. I am very pleased with the job they did and have already recommended Floor Pro to my neighbor. S. Walters
  • Melanie M. Dec 31, 2013
    Carpet Cleaning
    Verified Review
  • Lauren T. Dec 30, 2013
    Carpet Cleaning
    Verified Review
    Larry responded to my quote request extremely fast and was at my house cleaning my carpet the VERY next day. He was very friendly and quick with the entire process. The carpets look amazing and am happy I found someone at a very fair price!!
  • Latitia T. Dec 27, 2013
    Upholstery and Furniture Cleaning
    Verified Review
    Mr. Gates', with Floor Pro, work was timely and professional. We are extremely pleased with the end product. I would and will recommend him to others.
  • Matthew R. Dec 20, 2013
    Floor Pro is an awesome company! I have 2 kids, and 3 dogs so I put them to the test and the carpet looked like new when they were done! The owner is fast and friendly and I recommend them to all my friends!

Q&A

What is your typical process for working with a new customer?
We like to get to know the customer and find out what the specific needs are for their home or business. We like to explain to the customer what process we use for the cleaning requested, and what will best suit the home or businesses needs. Based on that information, we can take care of each client with the highest level of quality and care that is the "gold standard" of our business.
What education and/or training do you have that relates to your work?
Yes, all the time! Like any profession, things are always changing and you always want to provide your customers with the latest knowledge of the industry. Taking courses and becoming certified in different areas of our profession shows clients how much you care about what you do. It but also provides you the education needed to answer any questions they might have about any type of service we provide!
Do you have a standard pricing system for your service? If so, please share the details here.
For most things, yes. Each customer has different cleaning needs, so we like to give you a quote based on cleaning what you actually need and what is recommend by us as professionals.
How did you get started doing this type of work?
I started helping my father in his cleaning business when I was a child, and worked for him some until college. After that, I wanted to use my experience and knowledge to broaden the services I could offer to clients. I knew it was time to start my own business.
What types of customers have you worked with?
All types in residential and commercial settings. Homes, Schools, Hotels, Restaurants, Real Estate Agents, Property Managers, Contractors, Government Buildings, and more.
Describe a recent project you are fond of. How long did it take?
Cleaning a foster home for children. To be able to provide such a simple thing; clean floors and upholstery, was such a gratifying thing. It only took a few hours of my time, but provided children with a clean place to sleep for months to come. It felt wonderful to make a difference for them.
What advice would you give a customer looking to hire a provider in your area of work?
Make sure they are knowledgeable about what they do. Ask questions. Make sure they are licensed business professionals. Check out the reviews, website, etc. There are a lot of people out that claim they know what they are doing, but really don't. Your home or business can be easily damaged by the wrong person. And of course they should be nice to you!
What questions should customers think through before talking to professionals about their project?
There is a lot of information about the cleaning industry concerning physics and chemistry. It's more than just "what meets the eye", it's how the process works to clean any type of surface. Learning that is what makes it interesting.