Neo Flooring

$2/sq ft

estimated price

Zip code

Scheduling

Square footage of refinishing

Stain needed

It’s free, with no obligation to book

Introduction: Licensed and Insured certified professional installers with many years of experience serving our community with quality flooring installation and repair services. We pride ourselves in creating an outstanding experience for each and every one of our partners. We are family owned and operated and have joy in serving our community of families in Indian Land and the surrounding areas. We hope that we can take what can be a stressful project and turn it into a fun and exciting journey to your new dream floors.

Overview

Hired 8 times

Serves Gastonia, NC

Background checked

10 employees

4 years in business

Payment methods

This pro accepts payments via Cash, Check, Credit card, PayPal, Venmo, and Zelle.

Social media

Facebook, Instagram

Featured Projects

45 photos

Bathroom Remodel with 3D Design
Floor Installation or Replacement

Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Very good 4.6

9 reviews

5

89%

4

0%

3

0%

2

0%

1

11%

Read reviews that mention:

Morgan T.

Sep 8, 2023

·

Hired on Thumbtack

This was a great company to work with. They were very fast to respond to my request on Thumbtack. They were able to send someone out to my home within a day or 2 to get measurements and do an assessment of what would work best in my situation. I received an estimate the next day. A week later, I had my job completed! It only took about 4.5 hours to remove my carpet and replace with engineered hardwood in my family room that also matched the already existing hardwood in the kitchen and foyer area. I didn’t know what flooring was used on the existing floor since I’m not the original owner. I was so skeptical they wouldn’t be able to match it exactly, but they did. It looks so seamless now, you would never know it wasn’t all installed at the same time. They also repaired some flooring in my kitchen where I had water damage. I would definitely use this company again.

Details: Engineered hardwood • 501 - 750 sq ft • Carpet • I need the professional to purchase the materials • Home

Floor Installation or Replacement

Alex h.

Sep 3, 2022

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Hired on Thumbtack

I had all 3 stories of flooring done by Felipe and his team (Lvp, hardwood, carpet) and the results were amazing! Highly recommend using Neo flooring.

Details: 251 - 500 sq ft • Stairs • I need a stain applied • Residential

Hardwood Floor Refinishing

Elizabeth C.

Apr 25, 2022

I had an intricate wood wall project I had a vision for. Filipe and Neo Flooring made my dreams come true with a chevron pattern solid wood wall. Thank you guys for such beautiful work!

Jennifer S.

Dec 1, 2023

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Hired on Thumbtack

Scheduling. They rescheduled the 1st appointment and then the day off and an hour after the scheduled time needed to reschedule again.

Details: 501 - 750 sq ft • I need a stain applied • Residential

Neo Flooring's reply

Jennifer, We genuinely appreciate your honesty and want to extend our sincere apologies for any inconvenience caused during the scheduling of your appointments. We understand the frustration that comes with unexpected changes, and we'd like to provide some context for the second rescheduling. On that particular day, our flooring specialist faced challenges due to heavy rain and traffic delays while returning from another appointment. As part of our standard procedure, we advise clients to allow a one-hour window for potential delays beyond our control. We did make an attempt to reschedule with you, but we understand that it might not have been convenient at the time. We are sorry that we couldn't meet your expectations. To express our apologies and gratitude for your patience, we would like to offer you a 10% discount on the total cost of your project. We hope this gesture helps make amends for any inconvenience you experienced. Thank you again for your feedback, and we appreciate the opportunity to improve based on your experience.

Hardwood Floor Refinishing

Ingrid W.

Sep 1, 2022

·

Hired on Thumbtack

Did a great job seaming and installing! Easy to work with, highly recommend!

Details: Less than 500 sq ft • 1 room • Carpet • Plush • I already purchased the carpet • Residential

Carpet Installation

Credentials

Background Check

Elizabeth Joy Clapp Pestana

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We offer various discounts throughout the year, especially during special promotions or events. Keep an eye on our website or subscribe to our newsletter for updates on any ongoing discounts.
What is your typical process for working with a new customer?
- Initial Call: Understand your preferences and requirements, through an initial consultation by phone. - Measurement and Assessment: Schedule a visit for precise measurements and assessment of installation and product requirements. - Quotation and Agreement: Provide a detailed quotation outlining costs and finalize the agreement for transparency. - Installation: Carry out efficient flooring installation with a skilled team. - Post-Installation Support: Prioritize post-installation support to ensure your complete satisfaction.
What education and/or training do you have that relates to your work?
NWFA