FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is competitive, with a focus on delivering value. We offer free quotes for all projects and group discounts for larger or multi-property jobs. There are no hidden fees – we believe in upfront, transparent pricing, and our 5-year warranty ensures you’re covered for years to come.
- What is your typical process for working with a new customer?
Our process starts with an initial consultation, either in person or over the phone, where we listen to the customer’s vision and needs. Next, we provide a free, detailed quote based on the project’s scope. Once approved, we schedule the work and maintain clear communication throughout the project. We ensure every phase, from preparation to the final cleanup, meets the highest standards, and follow up to ensure the customer’s satisfaction.
- What education and/or training do you have that relates to your work?
I learned the trade hands-on from my father, who had years of experience in concrete work. Starting at a young age, I was trained in everything from foundational concrete pours to advanced decorative techniques like stamping and overlays. Over the years, I’ve gained extensive on-the-job experience, working alongside skilled professionals to perfect my craft. I continue to stay updated on the latest industry trends and technologies, ensuring that Concrete Master Upstate offers top-notch, modern solutions for every project. My education in this field has always been practical, rooted in real-world projects, and grounded in family tradition.