FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in fair, transparent pricing — no gimmicks, hidden fees, or surprise charges. Here’s what to know: Free estimates: Always. No pressure, no obligation. Straightforward quotes: Our pricing includes materials, labor, cleanup, and everything outlined in the scope of work. Deposit: A 50% deposit secures your spot on the schedule. The remaining balance is due upon completion. Rock/digging fees: If we hit heavy rock or roots, there may be an extra charge per post — but we’ll explain that upfront if it comes up. No upselling: If we recommend an upgrade, it’s because it adds value — not because we’re trying to squeeze your budget. We work hard to deliver great value without cutting corners. And if something changes mid-project, we’ll walk you through it before doing anything.
- What is your typical process for working with a new customer?
1. Free Estimate: We’ll schedule a time to meet at your property, walk the space, discuss your goals, and provide a detailed, no-pressure quote. 2. Design & Planning: We help finalize fence layout, gate locations, and style preferences. We’re happy to offer guidance, but the final decisions are always yours. 3. Scheduling: Once you’re ready to move forward, we collect a deposit and get your project on the calendar. We’ll keep you in the loop on timelines and materials. 4. Installation: Our crew shows up on time and gets to work. We aim for high-quality craftsmanship, minimal disruption, and a clean job site when we’re done. 5. Final Walkthrough & Payment: After installation, we walk the job with you to make sure everything looks great. The remaining balance is due at that time. 6. Ongoing Support: We offer a lifetime workmanship warranty and we’re here if you ever have questions or need support in the future. We take pride in being straightforward, professional, and responsive from start to finish.
- How did you get started doing this type of work?
After years in corporate sales and leadership, the owner decided to take the leap and start something of his own — something more local, personal, and hands-on. Mike always loved building things and working with homeowners directly, so launching Stand Strong Fencing was the perfect fit. The company started with a simple goal: to offer a better experience for customers — one that combines quality craftsmanship with clear communication and a strong commitment to service. We're proud to be part of the Greenville community and to stand behind every project with care.